A bit about us...

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. We are the No 1 coffee brand in the UK and as part of the Coca-Cola Company, we’re on a journey to be the worlds most loved coffee brand. We’ve come a long way from the Costa brothers first roastery in 1971, today we are a total coffee company that delivers great coffee to our consumers all over the globe. Costa are proud of our collaborative and inclusive workforce, who continually unlock new growth potential.

A bit about you…

To succeed with us here at Costa it is important you help create the environment for our teams to flourish and succeed in their roles.  You’ll be a role model for the Costa values and have influence and impact with business stakeholders.  In addition, we would also like you to have the following.

• Transformational leader with true agility and adaptability to ensure a balanced approach
• You’ll be able to truly identify customer trends and be innovative around business opportunities
• Proven experience of managing teams who have managed at least 15 sites across an area
• Comfortable to challenge the status quo and be considered in your approach to personal challenge
• Strong levels of commercial acumen and an outstanding record of achieving performance and profit results
• High level of personal impact and influence that inspires teams across all levels of Costa
• Ability to articulate the vision for your region and bring people along on the journey
• Ability to translate data into insight and makes informed decision
• Recognise great performance and reward accordingly
• People Change Management experience

A bit about the role...

You’ll take full accountability for the regional business plan that aligns with the national plan across a number of areas.  You’ll be responsible for the recruitment, development, and performance of a strong Area Manager team. You will also share responsibility for the shaping and delivery of the Costa UK&I business plan.

• To review and manage your regional P&L monthly and facilitate discussions around area action plans with your Area Managers to ensure that their activity matches your expectations and their objectives
• Ad hoc visits with your Area Managers to those stores that are under-performing to carry out spot checks on high-risk areas e.g., margin gap review, failed NSF audit or labour compliance
• To ensure Quarterly Business Plans are in place and reviewed with the UK&I OD: including sales, profit & marketing plans, succession plans, competitor analysis etc.
• Monthly one to ones with all Area Managers to agree performance and career progression, with a view on maximising their performance capability and potential
• To plan and facilitate regional meetings with your team ensuring that company initiatives are communicated and cascaded through your team and to their store teams. To invite relevant functional guests as and when appropriate.
• Translate detail from key reports/insights into activity and plans to improve commercial performance in your region
• Grow team engagement and motivation by encouraging completion of the company engagement survey and agreeing and sharing plans and actions
• Work with Area Managers and Regional HRBP to ensure that you have people plans in each area and they are incorporated into the regional plan and manpower planning process

What we can offer...

• Bupa Healthcare
• Costa Pension Scheme
• Generous Bonus Scheme
• 25% discount, including endless free coffee onsite at support centre
• 25 days holiday plus bank holidays