More info

Wickes are a digitally led, service enabled organisation with a project in every home.

Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?

If the answer to the above is ‘yes’ then Wickes is the place for you!

We are looking to recruit a Night Shift Ecommerce Supervisor to join the MCFC Team in an ever changing and challenging role fulfilling customers orders.

Reporting directly to the Warehouse Line Manager, the Ecommerce Supervisor has accountability for their areas making sure correct processes are being followed, and to ensure all levels of productivity are met on a regular basis to achieve levels of service to the customer within budgetary and time constraints.

Key Accountabilities:

• Ensuring all orders are picked accurately, packed adequately and dispatched on time.

• Act as an ambassador for the entire operation, ensuring all warehouse operatives are adhering to all health & safety procedures and maximising their potential while within their duties set for the day through close KPI management and management of operational personnel

• Liaise with other Section Supervisors to ensure operational targets are identified, that regular measurement is taken against these targets and that remedial action is taken as appropriate

• Develop a highly motivated team of future Section Supervisors by encouraging open communication, holding regular briefing sessions and one to one feedback sessions

• Ensure all Health and Safety Legal requirements are met and adhered to.

• Liaise with other section leaders / Shifts when required to ensure continued efficiency and better service levels as appropriate.

• To ensure compliance to procedures in all areas of responsibility.

• Actively support and communicate issues relating to operational performance including but not limited to; Health and Safety, staff colleague forums. Open surgeries, Guidance & Safety feedback framework and deputise for the WLM on occasions with regard to leading the shifts planning and targets and ensuring documentation of daily activities are logged.

• Team Culture and really getting the Teams actively engaged in this while building for the future.

• To support the improvement of CSAT - Customer journey

Who are we looking for:

• Enthusiastic approach to work, “can do attitude!”

• Flexible, Organised, strong planning skills. 

• Someone who can motivate and influence colleagues

• Team player that thinks of 24 hour cycle (3 shifts)

This role does very occasionally require flexibility, to provide cover across other shifts for holidays and absence.