We are currently recruiting for a Virtual Workplace Lead to be a part of our Global Workplace Operations Team.  we are flexible with location and the role can be based at one of our offices convenient to your location or home based.

Aviva are currently building a brand-new Azure Virtual Desktop [AVD] service to enable technology and cost consolidation.  We will create a large-scale global service utilising leading-edge technologies, delivering exceptional user experience to our customers directly over the internet. 

Our virtual workplace services today support over nine thousand users from Canada, Europe and Southeast Asia – providing BPO, Developer and EUC services.  These services are hosted from both on-prem datacentres and in cloud with AWS using Citrix SaaS services.  Aviva are currently building and migrating these solutions to an Azure Virtual Desktop solution (AVD), in the Microsoft cloud.

It’s an amazing time to join us and be a part of our transformation, as the Virtual Workplace Lead, you will be responsible for the end-to-end provision and maintenance of Aviva’s virtual workplace service. Running a world-class virtual desktop and application publishing service is essential to allow Aviva to adopt new workloads quickly, to scale in response to business demands and provide the best price/performance platform for general end-user-compute on a global scale. We need you to help us with achieving this! you will also drive adoption and integration of standards across the whole End User landscape for the benefit of Aviva customers both, in and out of the office.

Responsibilities in the role:

• Operation decisions relating to availability, change, quality of service, capacity etc

• Make technical decisions and recommendations in what is a highly complex and require the aggregation of several data sources to full appreciate scale, impact and risk

• Support a wide variety of business functions, particularly BPO and DR capabilities, it is fundamental to Aviva’s ability to do business

• Take responsibility for the service availability and performance in line with our published SLAs

• Supplier performance and reporting, roadmaps and strategic planning

• Manage a team of 5 FTE augmented with an additional 25 GSPs

• Budget management and cost transparency

• Manage stakeholder engagement, service level reporting and continuous improvement planning

• Be aware of Aviva’s risk and control framework and support regular attestation and testing as appropriate as a control nominee

• The primary function of this role is operational, however there will be the opportunity to work with strategy and architecture colleagues to influence the evolution of the platform and service in the 3-5 year timeframe

Skills and experience we’re looking for:

• Effectively managing hybrid, global teams to deliver great customer outcomes

• Build strong relationships with customers, stakeholders and suppliers to shape and deliver targeted services

• Implement appropriate governance frameworks to ensure effective cost, risk, vendor and service management

• Good experience with strategic thinking and problem solving

• Experience of delivery enterprise scale services

• Prior experience with managing a team

• Experience with Azure OR AWS cloud (Azure is preferred)

• Experience working on a global scale is desirable

What will you get for this role?

• Competitive salary depending on location, skills, experience, and qualifications

• A generous defined contribution pension scheme

• Annual performance related bonus and pay review

• A holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family (some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 0207 255 0884 or send an email to lacey.lane-mckoy@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.