Duties & Responsibilities:

• Validate & quantify all types of property claims in line with policy cover

• Provide a report & estimate for insurance related repairs & other consequential losses using current claims scoping & management software

• Carry out virtual assessment of claims where appropriate to obtain quantum and liability information

• You will be required to investigate & negotiate property claims proactively in accordance with agreed competency levels

• You will proactively keep the customer updated at all times and the customer will be clear who is managing the claim

•  Pro-actively manage cost on allocated claims by conducting investigations and negotiations with our customers.

•  Proactively project manage allocated losses by conducting timely and appropriate virtual visits to the customer’s property-using technology and suppliers.

•  On occasions project manage claims, validated & investigated by others

•  Identify and flag up Fraud & Recoveries

•  Identify and report market, legal and technical trends and developments

•  Refer cases outside personal authority

•  Manage work in progress and update claims systems/digital hubs to manage workflow & maintain real-time view for customers & business

• Develop working knowledge of geographical area and local market

• Support major incidents like floods by migrating to affected regions as required

• Use varying settlement options (repair & cash etc) to meet customer demand

Preferred Qualifications:

• CERT CILA/ CERT CII (Preferred)

• DIP CII/DIP CILA (desirable)

• BDMA Ins (required)

• HNC/HND or similar Surveying Qualification (preferred)

• Accreditation to CIOB, RICS (desirable)

Skills & Experience required:

• Working knowledge of the insurance industry related to home property

• Understanding of property construction, with experience of working on occupied property & premises

• Buildings Technical knowledge & experience, adopting current best practices, Building’s pathology

• Schedule of rates or estimating

• Systems thinking approach to acting on waste in the system & promoting value

• Knowledge and awareness of flood/escape of water/fire damage management techniques & principles

• Working knowledge of Health and Safety regulations and other relevant legislation – Including Asbestos regulations, Access equipment restrictions

• Working knowledge of managing suppliers on the full E2E system

• Experience of working in a customer focused environment, meeting customer needs through expertise and integrity

• Commercial awareness & appreciation of economic environment

• IT Literate & embrace new technology

What will you get for this role?

• Salary on offer is between £30,000 - £40,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.