Virtual Assistants - Conversation Quality Engineer

Virtual Assistants - Conversation Quality Engineer

Virtual Assistants - Conversation Quality Engineer

Job Overview

Location
London, England
Job Type
Full Time Job
Job ID
19087
Salary
£ 68,139 - £ 75,710 Per Year Salary
Negotiable
Date Posted
1 year ago
Recruiter
Jessica Jones
Job Views
431

Job Description

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Our Mission

We're on a mission to build the bank of the future, and we need your help to do it.

Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our approach is changing to craft a true engineering-led organisation.

Become part of our diverse team, and you'll experience a rare opportunity to make a difference to the lives of millions through our brands like Halifax, Bank of Scotland, Lloyds, and Scottish Widows (among others).

Our teams will encourage and empower you to make decisions, build positive relationships, and deliver a meaningful difference to our customers, colleagues, and communities.

Our mentors will nurture your talent, and encourage you to further develop yourself and your career.

Job Description

Our Team

In the Intelligent Automation we design, build, and operate the bank's Chatbots, Data Science, NLP/NLG, and Robotics projects.

We're a diverse group of people: Software Engineers, Product Owners, Business Analysts, Robotics Specialists, Conversation Designers and many more. We come from a variety of backgrounds across the globe, but we all share in the vision of the untapped potential of human and machine intelligence.

We want to make the bank safer, faster, and more effective. We're realising a future where machine intelligence takes away repetitive manual tasks and provides insight and direction to our colleagues - empowering them to do more, with less effort.

What you'll do

We believe that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge — it's what makes you awesome!

What follows is what you might find yourself doing on an average day in Virtual Assistants, but your experience will depend on the team's needs as well as your own aspirations. Our goal is to help you develop in a way that fulfils you, and create an environment where you can do what you enjoy.

  • You'll practice scrum in a small engineering team that sits within one of our product labs.
  • You will use your hands-on experience with Watson Assistant, Luis, Dialogue Flow or other conversational AI
  • Bring your understanding of Natural Language Processing models and approaches to training, including intents, entities etc
  • You’ll be testing and supporting the team to deploy the Conversations to our live Chatbots.
  • You'll work with stakeholders in and out of feature teams and projects building long lasting collaborative relationships.
  • Be a strong advocate of industry trends, innovation and continuous improvement demonstrating how we can remain competitive in a fast paced environment.
  • You’ll be able to use your Experience and knowledge across the entire Test Lifecycle including Quality Engineering, Test Lifecycle, Test Models, Best Practices, Test Benchmarking and Test Tools.
  • You’ll use your automation first Test approach with a passion for driving productivity and a focus on reducing risk.

We're looking for someone who:

  • Is passionate to lead and work collaboratively across the teams in order to align to the Digital Test Strategy.
  • Experience with regression testing and cross validation tests, e.g. K-fold, Monte Carlo
  • Loves to learn different technologies and sees tests as a tool not a necessary evil.
  • Excitement about enabling others to achieve greater results than one can achieve alone and being part of a wider delivery team responsible for end to end solutions
  • Thinks about the customer, and not just the code.
  • Confidence to express own opinions, and be pragmatic about modifying them when appropriate
  • Significant Problem solving, fixing and analytical skills.
  • Understanding of Azure Cloud would be an advantage or other similar cloud environment with automated pipelines.


 

Finally

We're committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

And we’re proud to have received these industry recognitions: Stonewall Top Private Sector Employer, Top10 Employer for Working Families, The Times Top 50 Employer for Women and both Gold Standard and Best Workplace Adjustments Process from the Business Disability Forum.Ipsum Lorum Flora Flounty Bee Bop

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Job ID: 19087

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