Agile Working Options

Flexible / Variable Hours

Job Description Summary

Our Conversation Designers provide a strategic approach to the creation and delivery of content and conversation. We develop and deliver holistic content plans for each area which factors in the needs of the customer and the business. We do this by

• Having a passion for the power of the written word

• Speaking the same language as our customers

• Keeping a focus on customer needs

• Making data-driven decisions

• Setting key measures up front

• Sharing best practices and opportunities to collaborate

Injects empathy & creativity into the work of a multidisciplinary team of designers, product owners & engineers, ensuring customer focus through everything they do. Develops deep empathy for people, understanding their needs, aspirations and challenges . Shares knowledge & improve design methods as an active member of the Design community

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best Financial Services provider for our customers. Through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses, and play a key role in helping to build a growing UK economy.

About the role:

We’re looking for a talented, experienced UX writer who can craft copy which brings our digital journeys to life and makes every interaction with our customers feel engaging and authentic.

You’ll be part of our multidisciplinary design team that identifies and solves real customer problems. Your specialism will be to refine and develop conversation flows that get to the core of what customers need, explain complex ideas simply, and focus on how we can help.

At Lloyds Banking Group, we're on a journey to build the bank of the future, redefining an experience that’s integral to everyday life. This is a terrific opportunity to join us in our mission to help Britain recover and touch the lives of more than 26 million customers.

You'll make a difference when you: 

• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Take ownership as the content expert in an agile environment.
• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
• Share expertise from your specialism to help shape the overall design approach.
• Provide consistency in the way we have conversations with customers across topics and touchpoints.
• Share knowledge and improve design methods as an active member of the Design community.
• Tell stories about your work to promote good design that helps customers.

What we need from you:

• Strong experience writing concise, balanced copy as a UX writer or content designer.
• Familiarity working in a complex landscape – ideally, you’ll have experience in financial services.
• A collaborative mindset to work closely and quickly with a multi-disciplinary team.
• Flexibility in writing on-brand content in multiple tones of voice.
• Confidence writing for a chatbot as much as on end-to-end journeys, websites, emails, letters and online forms.
• The personal touch to influence and manage stakeholders and accommodate input from experts on product, risk, legal, and branding.

What you can bring to the role:

Essential:

• Ability to build trusted relationships with key partners and influence effectively from strategy through to delivery
• Build strong, credible relationships with Lex Autolease sales management, the sales team and central support services
• Mentoring, coaching and developing the team to produce the best results possible and breed talent within the bank and to drive employee satisfaction
• Possess a growth mentality and be keep to adopt new ways of thinking to enhance the customer experience
• In time provide  outstanding knowledge of customers - Uses specialist credit and sector knowledge along with all available digital tools to deliver excellent client experiences whilst identifying ways to grow income, balance sheet and market share and handling associated risks

Desirable:

• Understanding of Risk, Finance, and portfolio strategies to drive commercial and ethical outcomes
• Strong communication and influencing  skills

Together we'll make it possible...

So what can we offer you in return? 

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity. 

You'll also receive a package that includes:

• Discretionary bonus
• Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash 
• Private Medical Insurance 
• Pension, where we'll give up to a max of 15% 
• Share plans 
• 30 days holiday (plus Public) 

With our breadth, reach and diversity, we provide excellent opportunities for career growth and development. You'll get plenty of support, and you’ll be surrounded by people who empower you to take the initiative, build relationships and make it happen. Together we can make a positive difference to our customers, our colleagues and our communities!

Are you interested in joining us? Apply today, we’d love to hear from you... 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.