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Why this role matters

In this job, you’ll be accountable for providing best in class digital customer insights to ensure the teams design the best experiences for customers and advisors. The exact digital products in the scope of any of our roles will evolve overtime.We will assign you to an alliance based upon a combination of your background, your development needs and interest and the business need.

ExperienceDesign

What you'll be doing

You will be accountable for being the confident,objective voice of our users. Relentlessly chasing needs based innovation and producing world class quality experiences.

User Research Capability- Drive adoption of multiple user research methods by all product teams, initially running the user research process, but enabling a capability approach over the longer term (on appropriate methods when possible), to allow scaling of research activities across the large amount of product teams. Responsible for implementing the research strategy,and inputting direction from findings back into the wider Digital strategy (working with the group insights team when appropriate).

Collating and joining up - Responsible for collating findings and ensuring learning activities are not duplicated. Responsible for enabling sharing of research findings across Consumer Digital

Implementing findings - Responsible for ensuring research is providing actionable recommendations for continuous improvements the products

Internal improvements - Implements both generative and summartive digitally focused research. Continuously improving the practice and deployment of user research across the Consumer Digital team.

Accessibility - Continually finding experiences that are digitally excluding using your technical experience, knowledge of all aspects of accessibility (including blindness, mobility, speech and cognitive impairments) to drive change across Consumer, coaching teams on best practices

We'll also need to see these on your CV

A spectrum of technical expertise across the following skills (with a specialism in some areas):

Behavioural science & psychology approach - a relentless empathetic curiosity about people and their behaviour. In-depth social and human centred observational research methods

Qualitative user research &usability testing - discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated lab based and unmoderated testing

Quantitative behavioural analysis - feeding data & analytics into the qualitative process to drive further understanding of users actions

Formative and summative user research activities - including exploratory methods, interviews, ethnographic studies, surveys, mental modelling, card sorting, etc

Behavioural science approach of the digital team members - running research sessions,fully involving and up-skilling others on research activities knowledge &abilities

Running the lab facilities and capability - enabling large scale daily user research

Accessibility & inclusive design - Ensuring assistive technologies are a key part of regular research and testing activities

Why BT Digital?

Community culture – we’re bringing people from a wide range of backgrounds together to create a culture where everyone can be their best. Our colleagues lead the way on wellbeing, diversity and inclusion, making sure everybody feels supported and valued. Be part of our community.

Flexible lifestyle – we understand you’ll have commitments outside work. Tailor your working hours to find a work-life balance that suits you.

Endless opportunities – our unrivalled professional development programmes are available to all our colleagues. Build a career you’re passionate about.

Top-of-the-range tech – we’ve invested in brilliant new buildings and the technology to go with it. You’ll have all the tools you need to connect, create and innovate.

Bright future – our agile approach means we’re more collaborative and dynamic than ever. We’ve reset what it means to work at BT. Join us as we build our digital future. 

 Package includes:

Competitive Salary

10% annual salary bonus

10% employer pension contribution

25 days holiday plus bank holiday's

Rewards scheme including health and dental discounts