Responsibilities:

• Deliver high quality customer service, and respond to and resolve account service issues
• Transform service transactions to sales opportunities, complete various financial transactions and refer opportunities to segment partners where appropriate
• Educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking) and product lines across business
• Execute basic account opening for existing customers (when needed) and refer opportunities to segment partners where appropriate
• Participate in sales/ service activities within the branch including seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience required
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates reliable analytic skills

Education:

• Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.