Duties & Responsibilities

• Lead engagement with External Suppliers and cross functional teams

• Work with Business Leads to understand interdependencies and delivery plans in order to achieve a common goal

• Manage, develop, and deliver data store, working closely with colleagues in Operations, Finance, Risk, Compliance and IT to ensure that effectiveness of solution is maximised, and quality, delivery and cost / benefit objectives are met

• Own business case and deliver benefits in line with agreed KPI’s and measures

• Activities include but are not limited to:

• Finance measures, controls, and processes

• Defining business rules and reporting requirements (inputs and outputs)

• Defining levels of reporting (data interrogation)

• Automation of Unclaimed Asset Reporting (Operations)

• Interpreting requirements from both internal and external stakeholders

• Review and selection of preferred supplier for solution build

• Support development and build of data store solution

• Approve business readiness (including Finance requirements)

• Contract approval and business standards

• Resource / Capability planning and recruitment

Key Contacts and Interactions:

• Reunification Delivery Lead

• Exec Project Sponsor/s

• Claimant Tracing Co-ordinators

• Operational Claims Teams

• Reunification Steering Committee

• Finance teams

• Programme Technical Lead

• Reunification Design Authority

• Third Parties (including OSP’s)

• Project Manager

• Business Analysis

Skills & Experience required

• Customer service experience

• Ability to analyse data and derive/define solutions

• Ability to use analytical outputs to inform process Design

• Ability to own and lead delivery of activity

• Demonstrable skills in: Relationship Management, Communication and Presentation, Process Design and Improvement, Project Management, Influencing and negotiation

• Clear Verbal and written communication

• Experience of successfully working in cross-functional teams

• Experience of delivery through third parties

• Ability to work autonomously, self-reliant, self-driven

What will you get for this role?

• Competitive salary depending on skills, experience, and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Manisha Dinesh a call on 07393 803498 or send an email to manisha.dinesh@aviva.com

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.