HAVE YOU HEARD ABOUT JOHN LEWIS OMNICHANNEL?

Want to be part of the UK's biggest retail transformation? The Omnichannel Design team is at the forefront of transforming one of the nation's favourite retailers. We are working together to redefine what it means to shop, connecting stores and online into a truly omnichannel experience. As a part of the Omnichannel Design team you will get the chance to shape the customer experience across multiple touchpoints, working together with Experience Designers, Service Designers, Store Concept Designers and many more to transform John Lewis.

KEY THINGS YOU NEED TO KNOW ABOUT THE ROLE

• You are a multi-skilled, flexible and experienced UI specialist, who has a portfolio to prove it. You can demonstrate working collaboratively to meet customer and business goals from concept to finished product

• You’ve worked in Agile as part of an efficient and multi-disciplined delivery team

• You’re able to design both short-term tests and learn prototypes and scale up to robust long term solutions

• Collaborating with UX colleagues, you will be brainstorming concepts, freehand sketching, low-fi and high-fi rapid prototyping to shape user-centred design solutions which can be tested with customers at pace

• You create beautiful digital experiences that are accessible, intuitive, consistent and delightful. You are proud to be pixel perfect and attention to detail is part of your DNA

• Being a UI component expert, you will be collaborating with other designers to create accurate responsive template mockups and working with the development team to realise designs including interactive states and motion/ animation

• You’ve worked with a design system and know how to work with it creatively

• You’re proficient in Figma 

WHAT'S IN IT FOR YOU?

This is a real opportunity for you to experience at first hand how your work can transform John Lewis customer experience to become Omnichannel. You will have the opportunity to work on projects that will have an impact across in-store and online. Developing and enhancing your portfolio in both digital and physical. You will be joining a collaborative team with diverse skill sets, backgrounds and experiences.

YOU NEED TO HAVE THE FOLLOWING: 

• Customer Centric Mindset: Puts every customer, both internal and external, at the heart of everything

• Build Relationships: Authentically and proactively interacts with everyone, building rapport and making a positive impression in order to collaborate and build lasting connections across the Partnership and beyond to other businesses and contacts

• Analysis of Data: Evaluates and analyses different types of complex data objectively and sees patterns and meaning to establish the key relevant facts

• Digital Awareness: Embraces new ways of working with them to support our customer ambitions and future proof our business. Is hungry and enthusiastic to learn more about the required skills in this area.

• Showing Innovation: Explores possibilities with enthusiasm and acts on instinct to generate well formed ideas and understands how new concepts, theories and ideas fit in with future direction and business objectives.