Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. 

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours?

Read more about what it's like to work at BT.

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.

Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.

Small and Medium Enterprises (SME) is a key sales channel for BT, and an exciting segment in Enterprise, putting focus on small and medium business customers.  Our purpose in SME is to be the engine for growth for UK small businesses, ensuring they have brilliant solutions to help their businesses thrive. 

It’s an exciting period of growth for SME, and as we establish our new Enterprise operating model to achieve that growth, this role will be critical to support the delivery of our business transformation plans and goals.  Drawing on knowledge of industry best practice, and working closely with internal and external experts, our channel architecture specialist roles will be responsible for designing new and improved end-to-end sales processes, that underpin a best in class sales operating model, and best serve our customers through the full breadth of sales channels – including digital, desk, retail, field, and indirect partners.

You'll have the following responsibilities

In this role you will be working alongside senior stakeholders to drive our highest strategic priority in the SME channel aiming to deliver a fundamental transformation in the way our sales teams operate today. Working with external partners such as Salesforce & Deloitte Digital you will lead the design and development of improved processes, tooling and systems that improve sales productivity and performance.  

Delivers consultancy and conducts analysis for projects, identifying and implementing opportunities for simplification, efficiency and enhancement to deliver business process improvements, customer satisfaction, cost reduction and revenue growth.

Conducts testing of processes against agreed specifications, corporate standards, architecture and methods, and makes recommendations for process / procedural improvement.

Applies business process management tools, techniques and methodologies to evaluate existing processes and effectively deliver business process improvements.

Specifically in this role: -

Accountable for documenting current, end to end sales processes, and assessing issues, gaps, and opportunities to improve these processes for the future SME operating model.

Map and design future processes – firstly to be tested in an incubator environment, and then deployed into in life operation.

Complement own expertise with industry insight, to produce necessary inputs that shape and build recommended process design.

Collaborate with stakeholder across SME, Enterprise, and BT (up to and including Senior Manager level) – to ensure brilliant outcomes for colleagues and customers.  Stakeholders include, but are not limited to:-

HR – Organisation Design & Development

Digital / CDIO

Marketing

COO – Sales & Service Enablement

Enterprise Sales

You'll have the following skills & experience

Process mapping and design – strong end-to-end process mapping and design skills; knowledge of process interaction with systems interfaces – an Agile methodology accreditation, CI accreditation, or similar is desirable.

Systems thinking –  provide technical expertise to evaluate the impacts and links between structure, people, process and technology, by thinking through the whole systems context, and new perspectives and insight, before taking on projects.

Improvement focus – collaborate to identify how work activities across teams are related and highlight inefficiencies; help to remove barriers and make recommendations on the resources or support needed to improve processes.

Business partnership and consulting - establish working relationships with stakeholders and build a rapport to become a trusted advisor; identify strategic issues and raise questions to help stakeholders explore and understand wider business challenges; recommend solutions to help team and stakeholders achieve their objectives.

Handles complex and difficult situations with thought and confidence:  comfortable in the absence of direction, and role model effective delivery of outcomes, even during times of ambiguity, risk, and emotion

Begin and ends with the customer - role models that customers are the reason why we have a business; places the achievement of excellent customer solutions at the heart of the organisation. 

Analysis and Validation: Apply a thorough understanding of data validity and related risks to critically assess complex business analysis. You guide others to follow processes to ensure that conclusions have integrity and identify and follow up on potential issues.

you would be expected to have:

3+ years relevant industry experience

Knowledge of B2B sales models

Working knowledge of inside sales models desirable

Experience working on commercially sensitive change programmes

Experience mapping and designing multi-discipline processes that flow across CFUs

Made decisions in ambiguous situations using incomplete information or differing opinions

Actively participated in strategy setting sessions

To suit the needs of a customer, colleague or client; moved outside of expected process or practice colaborated successfully with people from other business locations or functions

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!