Key Responsibilities:Sales and Commercial Focus – Maximising sales, opportunities and performance

• Drive and monitor sales in your department ensuring that all targets are met
• Ensure all department sales reports are checked daily/weekly and action taken where appropriate
• Using all available reports maintain a full knowledge of department sales figures, budgets and SPV (Selling Price Variance) to maximise performance
• Mark down individual items of stock in line with company policy, in a timely manner and monitor to ensure sell through
• Understand the market by monitoring the local area and competitor activity to maintain competitive advantage
• Communicate and promote Primark’s Corporate Social Responsibility policy
  

Stock Management – Managing stock file so as to minimise cost

• Ensure stock levels are sufficient to maximise sales across department, through effective use of the Stock Replenishment System (PSR) system
• Be fully aware of stock in your department and use available information resources to ensure stock is displayed in line with sales and that best sellers are promoted
• Monitor the performance of new lines and replenish stock to ensure sufficient cover in your department to deliver maximum sales performance
• Implement relevant systems and procedures to minimise stock loss and ensure it is within company limits
  

People – Recruiting, leading and motivating team to achieve company standards

• Optimise staff morale and promote a positive work environment whilst ensuring staff are fully aware of their obligations in relation to company policies
• In conjunction with supervisors compile daily plans for staff coverage and rotas
• Communicate with and work alongside staff and supervisors to achieve required results
• Gain understanding of all areas of the store and company strategy
• Develop management and people management skills
• Work in conjunction with the store manager to achieve targets and timescales set in the Management Development Programme
• Develop own capability by using all Management resources to learn new systems and procedures
  

Merchandising – Delivering excellent visual standards

• Ensure that high visual merchandising standards are sustained in line with the Store Operations Manual across the department and visual impact is optimised in order to attract sales
• Ensure levels of stock are maintained and merchandised in line with company guidelines to maximise sales
• Ensure department presentation, point of sale and ticketing is consistent and in line with legislative requirements and company policy and procedures
• Carry out department inspections daily
  

Operating Standards – Consistently deliver against company expectations and policy

• Implement systems and procedures to maintain operational standards in line with the Store Operations Manual and all other procedural guidelines
• Maintain standards throughout the day ensure recovery is completed daily
• Ensure compliance with the company refund procedure and daily refund checks
  

Customer Service – Leading the team to deliver excellent customer service

• Ensure staff are demonstrating excellent customer service standards at all times
• In the event of a customer complaint or query react in a professional and courteous manner, elevating the issue to senior management where necessary
• Ensure compliance with the company refund procedure and daily refund checks
  

Environment, Health & Safety – Overall store responsibility for ensuring H&S standards are adhered to

• Maintain an up- to-date understanding of relevant legislation to produce a safe working environment across your departments
• Ensure all EHS records and documentation are maintained within company guidelines
• Ensure compliance with legislation associated with fire prevention and the protection of people and property in the event of a fire
• Accountable for staff being fully conversant and comply with Health & Safety at work provisions
• Be alert to any potential hazards across your departments
  

Security – Preventing company property loss, theft or abuse

• Responsibility for holding store keys and being available for emergency callout
• Ensure staff in the department are fully aware of and complying with company policies regarding security
• Accountable for securing all cash, stock and property
• Follow appropriate company policies regarding customer or staff theft
• Comply with company procedures on staff searches

Skills/Knowledge/Experience:

• 3 years retail experience in a sales/service, supervisory or management capacity
• 2 years fashion value retail experience
• 2 years team leadership experience