Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

Vodafone UK IT is the intelligence, the platforms and tools that enable our products and services. Be part of the team that develops and runs our digital IT platforms, driving innovation in how we deliver to our customers and the rest of the business.  

This is a rare opportunity to join Vodafone’s IT Support team. We are offering on the job training and a true upskill opportunity. All we ask is that you have a self-starter and driven approach, appreciate A+ Customer service and have a passion to learn! 

What will you be doing?  

You will provide high quality and professional initial support service to the internal and external system users with any Office IT related questions/queries & support they may require. Ensuring the users have the necessary equipment to carry out their roles. The role will also include supporting the senior members of the team with adhoc requests. This role offers a great training and development path.

Key accountabilities will include:

Providing Initial front line support to the internal and external system users from a face-to-face environment as well as via webchat.  

Manage the recovery of all returned devices and ensure accurate asset records are kept.

Organising the distribution of IT equipment to the users.

Supporting with the build and distribute of replacement devices. 

Who are we looking for?   

*Please note this is an 'entry-level' role and no prior IT experience is required.

Customer service background.

Willingness to be upskilled in IT support.

Good attention to detail. 

Clear communication and be able to work with users to find solutions to problems.

Ability to work in organised way to meet tight deadlines.

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

Posting End Date: 17/03/2022