Harness your Customer Service or Retail experience and move into the corporate world as a Trainee Claims Officer (Case Manager)

Trainee Claims Officer (Case Manager)

• Showcase your exceptional customer service skills in a role where you truly make a difference!
• $57,500 + Super (Minimum depending on experience).
• Permanent Full Time, multiple opportunities available Amazing benefits such as monthly rostered days off, flexible work, reward and recognition, incentives…the list goes on!

We are a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

EML is an employer of choice, voted as the Top Insurance Employer 2021 by Insurance Business Australia. We promote from within, with around 90% of our internal senior positions being filled internally. We have grown by almost 500% in the past 10 years and our market share continues to rise. We are successful company and looking for more motivated and ambitious people to join our thriving culture.

THE OPPORTUNITY

Harness your Customer Service or Retail experience and move into the corporate world as a Trainee Claims Officer (known as a Case Manager internally) supporting injured workers return to work after an injury.

Due to rapid growth, we are seeking multiple new employees to join our EML team. We have an extensive training program with dedicated Leaders and Specialists to coach, mentor and support you with your professional and personal development, ensuring you are set up for success.

These are permanent positions based at our Parramatta office, only a five-minute walk from Parramatta train station.

WHAT WILL YOU DO?

• Assist injured workers and employers with the claims process and ensure they get access to the required services
• Work with you leader and specialist coaches to get the best outcomes possible
• Speak with medical professionals and other experts to support a person's recovery
• Work in a tight team environment

WHAT ARE WE LOOKING FOR?

• You have a passion for exceptional customer service
• You are good with numbers and can juggle multiple tasks
• You will be accustomed to using a variety of computer, or POS systems, along with good PC skills
• You will enjoy working in a team and finding solutions to problems
• It's a phone-based role, so your communication will be excellent
• Be available to work Monday - Friday 8.20am - 5pm

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our RewardsHub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success
• Quarterly Reward and Recognition Awards
• 17.5% annual leave loading
• Paid Parental Leave
• A Rostered Day Off once per month