Description

Do you thrive by being able to work autonomously? Robert Half has been engaged by a food production client of ours in Delta for a Tier 2 Help Desk Technician 3-month contract. This position is covering a medical leave and there is a high chance of it being extended. This Tier 2 Help Desk Technician will primarily work out of the Delta location however occasional travel to their Surrey location may be required.

What you'll do:

• Manage and route all incoming calls and trouble tickets to appropriate resources.
• Maintain asset tracking and IT inventory.
• Provide onsite and phone-based support for local, remote and traveling users.
• Analyze and support Microsoft Exchange including mail filters, virus definitions, database management, and archive/retention policies.
• Plan and support system upgrades (both hardware and software).
• Share responsibility for network security including: permissions, password rotation, data integrity, backups, and login activation/deactivation.
• Configure and provide support for users in a Citrix environment.
• Configure and provide support for users in a Windows/MS Office environment.
• Troubleshoot hardware and connectivity issues.
• Tracks tickets, tasks, & projects and reports status to IT Manager.

Requirements

• 2+ Years experience providing IT support, 1+ years experience as Tier 2 in a windows environment
• In depth understanding of TCP/IP protocol
• Understanding of basic IT security concepts
• Have a vehicle and valid drivers licence

Job Reference : 05060-0012145245

Specialization : Technology

Questions?

Call us at our branch office at604.688.5256