You will be responsible for

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Baking in waves for scratch products so customers receive fresh products throughout the day, minimising waste and ensuring yield is being adhered to for great quality.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Adhering to all food hygiene, safety and allergen guidelines at all times
• Passionate and knowledgeable about the products and services within my department and my store
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Proactively checking the emergency stop buttons are working and all machinery is safe to use before operation, in line with safe & legal checks/training. Report any next steps to the Shift Leader/Team Manager.
• Disposing of waste in a responsible manner, including following food waste and recycling routines.
• Being knowledgeable about your store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Being yourself, living our values, making everyone feel welcome and always following our policies.
• Working across the store in our service, picking and replenishment areas where required.

You will need

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
• To take the initiative and make decisions that are right for our customers
• Be able to work independently and well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit, having fun and celebrating success
• Be at work on time, well presented and ready to be a brand ambassador