Purpose of role: To assist the store management team in the day to day running of departments, while aiming to maximise sales figures and learning the requirements of a Primark retail manager

Reports to: Store Manager/ Assistant Manager

Key Responsibilities:

Sales and Commercial Focus – Maximising sales, opportunities and performance

Drive and monitor sales in your department ensuring that all targets are met

Ensure all department sales reports are checked daily/weekly and action taken where appropriate

Using all available reports maintain a full knowledge of department sales figures, budgets and SPV (Selling Price Variance) to maximise performance

Mark down individual items of stock in line with company policy, in a timely manner and monitor to ensure sell through

Understand the market by monitoring the local area and competitor activity to maintain competitive advantage

Communicate and promote Primark’s Corporate Social Responsibility policy

Stock Management – Managing stock file so as to minimise cost

Ensure stock levels are sufficient to maximise sales across department, through effective use of the Stock Replenishment System (PSR) system

Be fully aware of stock in your department and use available information resources to ensure stock is displayed in line with sales and that best sellers are promoted

Monitor the performance of new lines and replenish stock to ensure sufficient cover in your department to deliver maximum sales performance

Implement relevant systems and procedures to minimise stock loss and ensure it is within company limits

People – Recruiting, leading and motivating team to achieve company standards

Optimise staff morale and promote a positive work environment whilst ensuring staff are fully aware of their obligations in relation to company policies

In conjunction with supervisors compile daily plans for staff coverage and rotas

Communicate with and work alongside staff and supervisors to achieve required results

Gain understanding of all areas of the store and company strategy

Develop management and people management skills

Work in conjunction with the store manager to achieve targets and timescales set in the Management Development Programme

Develop own capability by using all Management resources to learn new systems and procedures

Merchandising – Delivering excellent visual standards

Ensure that high visual merchandising standards are sustained in line with the Store Operations Manual across the department and visual impact is optimised in order to attract sales

Ensure levels of stock are maintained and merchandised in line with company guidelines to maximise sales

Ensure department presentation, point of sale and ticketing is consistent and in line with legislative requirements and company policy and procedures

Carry out department inspections daily

Operating Standards – Consistently deliver against company expectations and policy

Implement systems and procedures to maintain operational standards in line with the Store Operations Manual and all other procedural guidelines

Maintain standards throughout the day ensure recovery is completed daily

Ensure compliance with the company refund procedure and daily refund checks

Customer Service – Leading the team to deliver excellent customer service

Ensure staff are demonstrating excellent customer service standards at all times

In the event of a customer complaint or query react in a professional and courteous manner, elevating the issue to senior management where necessary

Ensure compliance with the company refund procedure and daily refund checks

Environment, Health & Safety – Overall store responsibility for ensuring H&S standards are adhered to

Maintain an up- to-date understanding of relevant legislation to produce a safe working environment across your departments

Ensure all EHS records and documentation are maintained within company guidelines

Ensure compliance with legislation associated with fire prevention and the protection of people and property in the event of a fire

Accountable for staff being fully conversant and comply with Health & Safety at work provisions

Be alert to any potential hazards across your departments

Security – Preventing company property loss, theft or abuse

Responsibility for holding store keys and being available for emergency callout

Ensure staff in the department are fully aware of and complying with company policies regarding security

Accountable for securing all cash, stock and property

Follow appropriate company policies regarding customer or staff theft

Comply with company procedures on staff searches

Skills/Knowledge/Experience:

3 years retail experience in a sales/service, supervisory or management capacity

2 years fashion value retail experience

2 years team leadership experience

Qualified to GCSE level (or equivalent) in Mathematics & English