You will be accountable for:

• Identifying and developing a personal prospect pipeline of sufficient quality and quantity to deliver against monthly, quarterly and annual volume and revenue targets as set by the business

• Meeting all set KPI’s and achieving productivity targets

• Managing and recording sales activity and sales process through the Evri CRM System

• Onboarding new clients in a timely manner to meet projected go-live dates.

• Ensuring all new clients have a full understanding ofEvri Customer Service processes and have all the tools and contacts required to self-serve across all areas of the business

• Monitoring the performance of new clients to ensure they trade to profile across all products and services within 6 weeks of go-live.

• New clients are ready to handover over within 4 weeks of trading

• Resolving escalations and account queries

• Working with local operations team to promote new client awareness and to ensure expected level of service is achieved

To be successful in this role you will require the following…

Qualifications:

• Experienced within a telesales or customer service role

• Experience within the parcel carrier marketplace or E-commerce is desirable

Knowledge & Experience:

• An understanding of e-Commerce and the SME marketplace

• Excellent verbal and written communication skills

• Professional and IT literature with a good knowledge of Microsoft Office

Technical & People Skills:

• Ownership, accountability, drive and focus

• Creative problem-solving skills including negotiation and conflict resolution

• Able to forge relationships with the internal stakeholders

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.