The Opportunity

Do you have a ‘can-do’ attitude with excellent verbal communication skills?

As a Telesales Agent you will be selling energy products and services to new and existing customers, providing an excellent customer service sales experience. This job role will include a wide variety of campaign activity ranging from Sales (Inbound & Outbound) to Lead Generation. 

You will acquire and generate a pipeline of new customers for the EDF Energy Business portfolio whilst also supporting the retention of existing customer accounts by identifying customer requirements and advising of EDF Energy products and service benefits.  Explaining processes and procedures effectively, ensuring that professional standards of Customer Service are maintained.

You will be responsible for achieving daily/weekly/monthly sales targets and KPI’s aimed at growth, retention and lead generation. These could be both individual and team-based targets and include non-energy sales.

You’ll provide a professional, expert service with a personal touch, treating each customer as an individual & understanding the customer’s situation before taking action.

Our teams are set up to work flexibly and we provide a full suite of IT equipment to ensure that our employees can work comfortably and effectively. Gwyn Lewis (EDF SME Telesales Executive) – “I feel confident I can work remotely or at the office, which enables me to balance my work and home time much better... and I’m able to easily interact with colleagues. We support one another by using all the tools that EDF provides. These tools helped me and other new starters to fit in and settle much quicker, meaning I integrated within the team very efficiently.”

The Role and Skills

Being a Telesales Agent at EDF means you will have a proven track record of achieving targets in a Telesales environment together with excellent influencing skills and the ability to demonstrate a range of tactics tailored to the audience to achieve buy-in.

You must have good negotiation skills with the ability to objection handle and close sales using a variety of techniques.

We’re looking for someone with experience in a sales environment; target driven and outcome focused with knowledge of business energy supply market.

If you’re resilient and able to handle difficult objections, criticisms and complaints objectively with the ability to work under pressure in an ever changing competitive energy market then we’d love to hear from you! A full job description is available upon application.