In this role, we're looking for someone to drive the full end to end process for technology requests, ensuring internal teams and partners are managing requests within agreed service levels and continue to drive our improvement plan. You'll be accountable for the operational running of the following service lines using data driven metrics to drive performance:

• Desktop Support (2nd & 3rd Line)
• Starters, Movers, Leavers
• Tech Bar
• VIP Support
• Request Management & Fulfilment
• Asset Management
• Build Deployment
• Printing
• My Tech Request Portal
• Service Escalations
• Own the product catalogue (orderable items) to ensure that a simple process is available to colleagues with accurate information
• Ensure that Workplace incidents are managed and resolved within SLA which includes both internal and outsourced teams.
• Ensure high quality information is recorded in the incident record and that knowledge is updated
• Produce the Workplace Key Measures and hold colleagues and teams to account where measures are not at expected levels

We're looking for someone who can confidently: 

• Effectively manage our suppliers, driving value and recognising and rewarding these relationships

• Continue to grow our Customer Adoption score

• Support Service Levels

• Deliver Roadmaps

• Follow compliance to support standards

• Follow compliance to security standards

About You

Role Specific Knowledge, Skills and Experience:

Character & Aptitude

• Be obsessed and engaged in the delivery of service to colleagues at all levels and locations
• Focussed on prevention and improvement rather than tactical workarounds
• Tenacious & authoritative with the ability to influence others
• Ability to interact at all work levels
• Performance and metric driven
• Can influence all stakeholders appropriately
• Has a clear vision of outstanding service and how to drive change to delight

Experience & Skills

• Successful track record in Desktop Engineering or Support
• Supplier management & relationship experience
• Data analysis skills
• Experience of managing budgets and driving value through any spend
  

About The Company

Proud of our roots, Morrisons is a leading Yorkshire food retailer, serving 11 million customers across 500 stores a week. We’re also the UK’s second largest food manufacturer. Together, we make millions of products a year in our 18 manufacturing sites, allowing us to focus on what our customers want: good quality, fresh food and great value.  
 
The wellbeing of our colleagues is really important to us and we want everyone to have a great home and work life balance. Because of this we've introduced a four day working week for all full time colleagues based at our head office in Bradford.
 
You’ll be fully office based in this role, able to cover the core hours of 10am-4pm. Each four day week will contain four average nine hour days. To be more competitive and support our stores and sites more effectively, we now work over a six day operation, Monday to Saturday inclusive, and everyone in our head office now works one Saturday in every four (or 13 a year), albeit Saturday will be a shorter working day of 6 hours.

Your non-working day will need to fit in with the business needs so more information about this and which day you'd take off will be discussed at your interview.