We’re looking for an experienced, creative, tech-savvy writer to join our team. We create content for Microsoft Viva, SharePoint, and scenarios across Microsoft 365. Our content includes UX writing, help and guidance articles, and video. We bring clarity to the complex and help customers keep their businesses and employees productive and secure. 

Your words will help people in all kinds of organizations achieve their goals for their business and their employees using Microsoft 365. You’ll contribute to new product experiences that help customers digitally transform their organizations.  

You’ll work with world-class designers, content creators, and engineering teams. You’ll use data to understand customer needs and help them have the amazing experiences they expect. You’ll have an opportunity to gain insight into the future of technology and help shape its impact on millions of customers around the globe.   

Responsibilities

What you'll do      

• Design and write how-to and scenario  guidance that makes it easy for customers to get started using our products and achieving great things   
• Delve into content analytics and work with people across the company to define content strategy and identify opportunities for improvements to existing content   
• Write and help produce videos   

• Write and edit friendly, clear UI text for new product features     
• Help outline new training curriculum     
• Collaborate with your team to plan content for major product releases and events      

Qualifications

You should have:   

• 2+ years of experience writing technical documentation or training for technical users  
• A passion for helping customers succeed   
• Strong problem-solving skills    
• Demonstrated ability to collaborate across teams    

• 1+ year user experience with online collaboration tools such as Teams, Slack, SharePoint, and Google G Suite/Workspace    
• A data-driven approach to content planning, validation, and impact analysis    
• Portfolio of writing samples for review      
• BA/BS degree in English, Journalism, Technical Communications, Informatics, Computer Science, or equivalent experience     

  
What’s great to have:      

• Experience setting up and managing online collaboration tools like Teams, Slack, SharePoint, or Google G Suite/Workspace    
• Experience in IT or business operations     
• Experience producing videos or visual content     
• Experience creating and managing content using GitHub and Markdown   

   

#MicrosoftATL #Writer   

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.