Description

Robert Half is recruiting now for an experienced Technical Support Specialist for our Edmonton Client. As the successful Candidate you will be entrusted with delivering technical support solutions with a strong focus on client care, timelines, and deliverables, providing support on installs, maintenance, and troubleshooting computer and telecommunication equipment, applications, and software. This role could be perfect for you if you are a proficient problem solver with a strong experience in providing technical consulting, service delivery, and implementation services. This role is located in Edmonton, AB.

WHAT YOU’LL GET:

The opportunity to work for and help grow a forward-thinking company, a competitive wage including group benefits and company matching RRSP programs and the ability to grow your career in a supportive work/life balance environment. This role is based in Edmonton, AB. region. If this sounds like the career step you’ve been looking for and you have the qualifications required, please submit your resume online today.

Requirements

MUST HAVE:

• 3 years or more of experience in a similar role including expert-level support knowledge
• Proficient knowledge of IT applications, processes, software and equipment
• Solid working experience in imaging and installing user workstations, installation of cables, operating systems and appropriate software
• Experience and ability to effectively provide training to end users on computer usage, software, telephone system and IT policies
• Skills and aptitude to work in a hands-on environment, building relationships and accepting new challenges within a fast-paced environment
• Ability to manage multiple projects and assignments, prioritize projects, set and meet deadlines
• Exceptional interpersonal and communication skills in order to achieve effective Stakeholder relations
• Some local travel required, valid driver’s license and reliable vehicle is essential
• Post-secondary degree in Computer Sciences, Engineering, Management Information Systems or equivalent
• Related industry technical certifications are considered an asset