Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The Technical Support Engineer (TSE) will be a subject matter expert and will perform a key function within the new structure.  You will provide technical Support, documentation, training, and  be a technical lead in the Field team. You will work in conjunction with the Zone Leaders to review Industry trends, technology changes and work with Three Ireland to ensure that the BT Field Engineering and Three Ireland in-house teams are best placed to follow best working practices and are aware of and prepared for technology changes.  

This is a part field-based, part desk based role so you can be based at any location in Ireland as you'll cover the region you'd be based in.

You'll have the following responsibilities

Will work part-time in a support role and part-time in the field. 

Carry out majority of PIM and interference testing

Assist remotely with fault management and resolution

Compile and update field team technical documentation

Carry out technical training for the field team

Carry out trend analysis on faults  to help Three Ireland improve service insight and site databases.

Will work closely with all team members in the zone’s to meet KPIs, reduce repair times, improve network reliability and improve customer experience.

On call rota tbd (you’ll receive on call allowance and any relevant overtime)

You'll have the following skills & experience

Experienced mobile telecoms engineer, able to work on all aspects of the 3 Ireland network (including DC power supply, Radio Frequency (Radio Base Station and transmission) and Optical)- mandatory

Preferably be able to work at height as majority of issues will be at height as the network topology evolves

Experience on PIM and Interference Testing

Strong microsoft office skills- word and excel

Existing experience in a technical role in a mobile network environment

Strong interpersonal and customer relationship skills 

Customer skills, be able to handle customers and set expectations on behalf of BT

Ability to work well under pressure

Strong organisational skills

Benefits

Here at BT Ireland, our purpose is to Connect For Good and to have a positive impact on people, planet and society. We’re very proud of our accreditations as a Healthy Place To Work (Great Place To Work Institute) and as a Responsible Business leader (Business in the Community/NSAI).

One of our highest priorities is being a diverse, equitable and inclusion organisation, and our aim is to foster a sense of belonging among employees and to support everyone to reach their potential with us.

Other great benefits include:

Competitive salary and annual bonus

Company van and all tools provided

BT Ireland Pension Scheme – 5% BT contributions

Life Assurance from 1st day of employment – 4x salary

We provide healthcare cover & permanent health insurance (income continuance)

You’ll have the opportunity to buy BT shares

Discounted BT products – like free broadband if our service is available at your address

Access to excellent training tools, programmes and communities to help you connect, learn and grow.

Encouragement of Flexible working – locations and hours of work

There’s also great support for working parents

22 days annual Leave (rising to 25 days with length of service) + bank holidays and an opportunity to buy up to five more days every year

Opportunities to do volunteering – we like it when our people do good things and we’re committed to supporting this

We also have a subsidised social club

About BT

In Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.

In Customer Service, we exist to serve our customers and allow their businesses to be successful by delivering leading edge technology and ensuring it operates successfully at all times. The technology we provide allows Businesses & People to go about their daily lives and is crucially important in the many sectors we serve including; Tech, Financial Services and Life Sciences.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about Careers at BT Ireland

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!