Company Description

Imagine a world where Monday blues are a thing of the past. Where redundancies provide real opportunities to pivot. And where everyone can shape a career meaningful to them.

At Reejig, we think everyone deserves to fulfill their career potential #zerowastedpotential. Our AI helps companies adapt and grow, making it easy for HR teams to see their entire talent pool, identify skill gaps and build careers.

Job Description

As a Technical Support Engineer, you will be a key individual in the end to end support of our users. You will work closely with Product, Engineering and Customer Success to build out a product support framework and strategy optimised to ensure our users receive the best care imaginable.

If we look at the role in more detail, you will:

Provide and suggest workarounds to our customers for serious or critical issues while under investigation by Reejig’s R&D engineers

Be the main customer interface to Reejig R&D engineering teams to resolve customer bug issues and manage communication with the customer and CS team members.

Make proposals/suggestions to Insight R&D to continuously improve the customer user experience.

Work with Product teams to participate in software quality testing when required.

Provide technical troubleshooting to the complex commerce issues that clients are facing based on excellent product knowledge.

Work collaboratively with key internal stakeholders to understand and drive priority improvements to client information management, and ultimately, end-to-end client experience

Qualifications

3+ years of SaaS troubleshooting experience in a Technical Support capacity

You know your way around an enterprise customer service orientated and delivery focused environment.

Additional Information

You will be able to:

Understand the Reejig product and its three components: Talent Acquisition and Opportunity Marketplace, Career Co-Pilot, Workforce Intelligence

Ability to replicate and triage incoming items from customers and competently categorise/assign to the correct product team backlog for review.