Minimum qualifications:

Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.

5 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.

1 year of experience in technical troubleshooting and writing code in one or more programming languages.

Preferred qualifications:

Experience programming in Java, Python, C++, or JavaScript.

Experience in enterprise mobile solutions, deployments, and technical issue resolution.

Knowledge of Android, iOS, Chrome OS, and Chrome Browser.

Understanding of network identity management systems (e.g., SSO, SAML, Kerberos, and NTLM).

Ability to work on a cross-functional and geographically dispersed team.

Ability to adapt a message to technical-level audiences and present technical materials to large groups.

About the job

The Android Enterprise Partner and Customer Engineering team is focused on enabling enterprises everywhere to adopt Android as their preferred mobile device platform.

As a Technical Solutions Consultant, you will play a critical role in supporting our enterprise partners and customers in piloting and deploying the Android Enterprise platform. With your help, we’ll improve the way we engage with partners and customers, allowing for many customers to deploy at scale and keeping partners accountable to high standards. While acquiring knowledge in the Android platform APIs, you'll troubleshoot and fix issues with our partner Software Engineering teams and communicate Android capabilities and roadmaps to customers and partners.

In this role, you'll work separately as a contributor and closely with our partners and Engineering and Product teams. You will work on technical challenges with customers and guide our partners through API integrations while improving our team’s and partners’ operations and providing clear/concise feedback to our internal stakeholders. You'll also provide technical understanding to our Support teams while looking for opportunities to streamline their work and improve our ability to resolve issues quickly. When you’re not troubleshooting and automating, you’re looking for ways to increase Android Enterprise knowledge through writing implementation and support guides, developing training materials, and helping teammates to succeed.

Responsibilities

Provide support consult to Enterprise Mobility Management (EMM) partners and collaborate with the Product, Engineering, and Support teams to resolve systemic bugs and issues.

Own the operational relationship with EMM partners, develop requirements and metrics to measure deployment and support success, and keep them accountable to maintaining that standard.

Provide product solution improvements and market opportunities to Product Managers and Engineering teams.

Enable the Android partner community through the development of technical tools and documentation to expedite solution deployment. Improve product service ability.