Zoom is seeking a Technical Project Engineer for the Professional Services Organization. The Technical Project Engineer will be designing and implementing Zoom Phone and Contact Center solutions.

Responsibilities :

Lead the discovery, design and implementation of Zoom Phone and Contact Center Solutions.

Acts as a business analyst and technology advisor and collaborate with clients to implement Zoom’s solutions to various market segments

Document customers business requirements via use cases, user stories, and call / process flows / flowcharts

Map customer requirements to specific Zoom capabilities, taking consideration customers current business needs within the existing platform

Perform a wide range of integrations with 3rd party products such as WFM, WFO, CRMs, and more

Migrate customers from different voice and video solutions to the Zoom and 3rd party solutions

Communicate information verbally and in writing, clearly, accurately, reliably, and timely

Support and Troubleshoot deployments

Document best practices and create deployment and support playbook

Experience integrating other UC and collaboration Products and solutions (Contact Center, CRM, etc.)

Requirements :

Minimum of 10 years of engineering experience performing technical gap analysis, creating requirements for large scale enterprises for voice and contact center solutions (cloud preferred) Cloud based solutions preferred

Requires a bachelor’s degree in CS, MIS or its equivalent and at least 10+ years of experience designing and implementing UC / Voice solutions. UCaaS / CCaaS·

Strong experience with UC and Contact Center best practices, process, and procedures for design, deployment, and support

Experience with UC and Contact Center migrations (Migrations to cloud strongly preferred

Experience configuring SBCs, trunks, gateways

Strong knowledge of VoIP Protocols

Strong background and knowledge of other Cloud and Premise UC / Voice Solutions

Strong networking experience and good understanding of network requirements for a UC / Voice deployment

Experience with some the following : Application development using Javascript, Node.js, Python, html, java, JSON, SOAP, PHP, API (Web Dev), DBs,

Public and private clouds, system administrator experience, GitHub or public repository alternatives, (experience strongly preferred)

Enterprise verticals experience (banking, healthcare, education, and tech) are preferred

Ability to Travel

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated.

Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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