Technical Lead – Job Description

• Coordinating conversations with internal teams and the vendor
• Completing and helping complete documentation (e.g., design documents, workflow diagrams, support documents, etc.)
• Working with ServiceNow to resolve ongoing issues and coordinating internally to ensure processes run smoothly
• Participating in daily Jira tasks, and team meetings a.k.a. stand-ups
• Primarily a coordination role, where keeping in touch with different stakeholders is essential to answer questions and keep the project on track
• Keeping organized and following self-made schedule

Technical Lead – Mandatory Skills

• 3+ years working in a Technical Lead, coordination heavy role, where workflow expertise was demonstrated. Not necessarily senior experience.
• Familiarity or experience working with infrastructure will be pivotal to working with internal teams
• Organization and coordination
• Time management
• Communication
• Proactive, self-starter
• Curious and willing to ask questions and search for answers

Technical Lead – Nice to Have Skills

• Experience with client Project IT delivery; client Enterprise Delivery Framework stages/deliverables
• Experience with Jira and/or Confluence
• Experience with CGI Mpower and/or Oracle database
• Has experience working in agile development methodologies