Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you’ll do:

• Carry out the data analysis necessary to understand the quality of our existing Q TV and the new Over IP product portfolio for in-home connectivity and streaming performance
• Implement and recommend new tools to help achieve reliable products and platforms.
• Build possible solutions which can allow the in-home connectivity & Streaming team to proactively identify issues impacting TV customer experience and to overall increase the productivity of the Product Quality team.
• Be the technical data lead for the deep dive investigations associated with the Quality & Reliability programme and drive continuous data improvement.
• Develop tools and strategies for identifying, classifying, and prioritising product defects using Splunk and log file analysis.
• Support and advise the Product Quality Managers on the best solution for reliable in-home network experience. Be able to resolve complex technical issues drawing on support from domain experts as appropriate.
• Work closely with the Data Process & Tool manager and the Field & In-Life Support manager to investigate problems, to identify and recommend data & tool integrations/improvements, network diagnostic and Engineer Installation App tool improvements
• Working closely with Development and Home Comms teams to investigate problems, identifying and implementing fixes to both code and mesh design if necessary.

What you’ll bring:

• Data Analysis/Statistics and modelling
• Usage of search, aggregation and analysis tools such as Splunk, ELK stack, etc.
• Data Mining and visualisation skills e.g. SQL, Tableau, ChartBlocks etc.
• Strong Python skill
• Broad Network software development at several network layers (e.g. TCP/IP, UDP, DHCP, ICMP, Ethernet)
• Knowledge of cloud pipelines (GCP/AWS), machine learning, AI would be an advantage
• C/C++ programming, UNIX and Linux skills (administration, development, trouble shooting) etc. would be a plus.
• Experience in Set Top Box/Router/Booster software development, E2E knowledge of the software stack or integration would be a plus

Product Delivery

Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work,so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.