CBRE Integrated Laboratory Solutions, part of Global Workplace Solutions, is a leading global provider of Scientific Support Services. Across EMEA we employ > 250 highly skilled technical staff, responsible for maximising the scientific throughput of our client’s instrumentation, covering everything from basic lab equipment up to bespoke automation platforms. We are recruiting a Technical Author responsible for authoring & approving technical documentation used by ILS engineers across the business globally. The overriding purpose of this role is to ensure best in class service standards are maintained & accessible consistently to all ILS accounts. This role will work across all accounts within the CBRE Integrated Laboratory Solutions group network.

Key Deliverables

ILS Technical Document Governance

Training Package – Slides, Exams & Certification

Mixed-Reality Tools

SOP & Work Instructions

ILS Technical Mentorship Programme

Technical Authorship Lead

Key Responsibilities

Training Package Reviews

Author Technical Training Package content by collaborating with the relevant Subject Matter Experts.

Set the formatting standards for all documentation associated to the ILS Technical Training Programme

Implement a version control regime that governs Training Packages which are live & accessible for use.

Implement a Content Auditing process which pulls in Subject Matter Experts to ensure the information contained within is current and relevant.

Mixed-Reality Tools

Author Mixed-Reality content by collaborating with the relevant Subject Matter Experts.

Set the formatting standards for all Mixed-Reality guides & tools which are deployed across ILS.

Work in close collaboration with the Extended Reality Solutions (XRS) group to ensure alignment with CBRE policies & procedures is maintained.

Input into discussions with equipment manufacturers around the design & capabilities of co-developed Mixed-Reality Tools. Implement a version control regime that governs Mixed-Reality Tools which are live & accessible for use.

Implement a Content Auditing process which pulls in Subject Matter Experts to ensure the information contained within is current and relevant.

SOP & Work Instructions

Author SOP & Work Instruction content by collaborating with the relevant Subject Matter Experts.

Set the formatting standards for all SOP & Work Instructions which are deployed across ILS.

Implement a version control regime that governs SOP & Work Instructions which are live & accessible for use.

Implement a Content Auditing process which pulls in Subject Matter Experts to ensure the information contained within is current and relevant.

ILS Technical Mentorship Programme

Provide guidance to all participants of the ILS Technical Mentorship Programme relating to the field of documentation.

Hold regular workshops for those looking to develop their skills in the field of training package, SOP, Work Instruction & Mixed-Reality Guide development.

Requirements

HNC/HND in relevant engineering or scientific discipline

Experience of working in a fast paced, operational environment

5+ years Technical Writing Experience

Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach

Top-Tier Experience in Microsoft packages (Word, Excel, PowerPoint etc)

Strong relationship management and excellent communication skills/influencing skills

Ability to work to own initiative but team orientated and able to work with minimal supervision

Strong written and verbal communication skills

Experience using Computer Aided Design (CAD) software packages (Solidworks, Autocad, etc.)

Knowledge of Quality Control practices & working in a regulated environment.

High customer focus

Desirable

Quality Assurance experience

Degree Electronic/Science/Engineering/Design

Pharmaceutical / Regulated working background

Virtual/Augmented/Mixed Reality Experience

Project Management background

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.