Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

The Banking Lab within Group Transformation’s Onboarding & Customer Comms Value Stream is seeking a passionate and technically curious Product Owner. This is a great opportunity to deliver meaningful change through a Feature Team to the millions of Personal Current Account customers who use our journeys each year. We work closely with many teams across Group Transformation, Personal Current Accounts, Chief Customer Office and Risk to deliver for our customers and stakeholders.

** Please contact Mark Rawcliffe via markrawcliffe@halifax.co.uk if you have any questions about this role**

Job Description

We're on a journey to build the bank of the future, and we need your help!

An exciting opportunity has arisen within the Digital Communications Lab for a Senior Product Owner.

Do you want to drive cultural change at the UK’s largest digital bank?

Onboarding & Customer Comms will give you the opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Lloyds Banking Group Retail Bank across mobile, branch, telephony and internet banking.

The transformation culture we live by is to empower its co-located teams to create dynamic environments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace.

The Banking Lab is responsible for all Personal Current Account and Overdraft sales journeys, plus Digital Needs Met performance.

So what are we looking for in you?

• You're always focused on collaboration, putting aside ego to facilitate the success of others
• You'll be comfortable influencing without authority, trusting and empowering the team with responsibility
• You'll be data driven and bring evidence-based decision-making to explain 'why'
• You're comfortable challenging partners -saying “No,” but also explaining why in terms they understand
• You'll foster a culture of curiosity and experimentation in which people are comfortable "trying things out" and learning quickly and safely
• You'll inspire colleagues to move from an "organisation of talking" to an "organisation of doing"
• You're a dynamic and adaptable individual – able to use & learn new skills & knowledge in varying circumstances
• You'll inspire with energy, passion and service to the team
• You've a well-developed communication kit bag with extensive customer management experience
• A natural facilitator and decision-maker, you'll enable collaboration across all disciplines within the Lab
• And you'll influence positively - demonstrating similar values and behaviours to our Group's and encouraging this in team members

We'll be specifically looking for these skills on your CV:

• Experience working with technical and cross-functional teams to deliver change
• Proven experience in strategic and large transformations
• Advanced business insight
• Knowledge of operational communications preferable but not required

What else could you bring with you?

• Experience of influencing alignment up and down the organisation - able to explain prioritisation decisions in releases
• Experience of crafting a phenomenal team environment that attracts and retains talent

What we’ll give you in return:

We want you to experience the freedom and autonomy to realise your potential, share your ideas and make them happen and feel supported and listened to by a team that celebrates individuality and independent thought, encourages different perspectives, and embraces every background.

Together we make it possible!

We'll also give you a broad remuneration package which includes:

• A performance share bonus
• A generous pension contribution
• A flex cash pot you can adjust to suit your lifestyle
• Private health cover
• 30 days holiday plus bank holidays
• Various share schemes including free shares

We're an equal opportunity employer and deeply value diversity within our organisation.

We’re happy to consider options other than 9-to-5 office-based work. To us “Agile working” is more than working flexibly - it’s about entrusting colleagues to think creatively about how, when and where they work, to deliver their very best.

Join us and be part of an inclusive, values-led culture that celebrates diversity, equal opportunity and provides opportunities for flexible working.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

Are you interested in joining our team? Apply today; we'd love to hear from you.....

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.