Job Purpose:

The Talent Acquisition Operations Analyst is responsible for supporting recruitment strategy and programs in the EMEA region in partnership with colleagues and stakeholders, both in the cluster and the wider region. The Operations Analyst provides support for a range of processes and projects relating to recruitment operations delivery, technology & program management, risk & compliance, process improvement, reporting & analytics, finance and budget management, procurement and third party management.

Job Background/context:

Citi, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

In Europe, the Middle East and Africa (EMEA), Citi maintains a physical presence in 54 countries and does business in 61 more. Clients across EMEA choose Citi for our global footprint, market position, in-country relationships and full range of solutions through our extensive suite of products and services

Key Responsibilities:

Support the talent acquisition team on regional and global projects that are being implemented or monitored.

(These could include: new policy implementation, process improvement, technology projects, risk and compliance activities, reporting and analytics, finance and procurement)

Reporting & Analytics

• Undertake data assignments: information gathering, data analysis, scenario modeling, quality checking, auditing, warehousing, governance, extraction & migration.
• Deliver a core reporting suite from key recruitment systems; manipulate and analyse data to demonstrate operational effectiveness and need for process improvement
• Assist with automation of regular reports for the business using BI, Excel or other tools
• Maintain a clear understanding of GDPR and compliance issues associated with sensitive data
• Manipulation of queries and reports providing enhanced visualization support to provide an engaging insight into data
• Ensure and improve upon the distribution of recruitment information across the region, providing regional and cross business oversight

Project & Process support

• Develop project plans (as requested); monitor and track progress of the execution and implementation of projects within the global and regional resourcing strategy
• Prepare communication updates to stakeholders and colleagues for various initiatives
• Collaborate with internal teams and functions aligned to the end to end process of recruitment to resolve operational issues and implement recruitment projects, e.g. HRSS, Finance, HRPS, procurement
• Use data to identify process improvement and training opportunities; deliver solutions to ensure that EMEA TA meets KPI targets and complies with regulatory measures
• Work with our global teams on regional system implementations, requirements and enhancements
• Change management for process improvement including the maintenance of TA documentation, SOPs, guidelines and training manuals

Operational Excellence

• Strengthen operational excellence in partnership with HRSS, with key focus on senior and regulatory hiring processes
• Support the risk and controls agenda, strengthen a culture of risk awareness, monitor corrective action plans, co-ordinate required sample testing and relevant reporting
• Provide financial analysis and budget management support for the regional team
• Support diversity & inclusion, and learning activities
• Support the procurement, third party and invoicing processes of vendor and talent acquisition costs across the region in collaboration with finance
• Contribute to the proactive culture within the team and identify opportunities for continuous improvement wherever possible

Other ad hoc tasks which support TA team infrastructure, data quality assurance and continuous improvement of BAU TA operations

Knowledge / Experience

Analysts will be able to demonstrate several (but not all) of the below skills and experience criteria:

• Previous experience could be from finance, operations, HR or technology teams.
• Experience of using and managing third party systems, including applicant tracking systems (e.g. Avature/Workday)
• Advanced Excel /SQL and Microsoft office skills
• Master data manipulation, database and 3rd party vendor experience
• Relationship management experience and ability to interact with various stakeholders across different geographies and respond rapidly to urgent requests to fulfil business needs
• Strong ability to make data understandable and useful for stakeholders by displaying data in interesting and engaging ways.
• Knowledge and experience of project management methodologies
• Experience of managing budgets or financial analysis

Qualifications:

• Preferably educated to degree level but not essential if balanced with relevant experience