SYSTEMS SUPPORT ENGINEER

SYSTEMS SUPPORT ENGINEER

Job Overview

Location
West New York, New Jersey
Job Type
Full Time Job
Job ID
33024
Date Posted
8 months ago
Recruiter
Helen Josh
Job Views
201

Job Description

ABOUT ABBOTT DIAGNOSTICS:

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in ABBOTT PARK, IL currently has an opportunity for an ENGINEER, SYSTEMS SUPPORT.

WHAT YOU’LL DO  

THE ENGINEER, SYSTEMS SUPPORT provides direct support to internal and external customers for the business's portfolio of products; act as liaison to management, associated functional groups and business partners; act as subject matter expert (SME) on the business's products and troubleshooting.

Responsibilities:

  • Responsible for implementing and maintaining the effectiveness of the Quality System. document complaints in accordance with Quality standards. recognize and communicate trends in product issues and their impact on customers.

  • User support for the ADD tools understand business goals and objectives to identify what change initiatives are needed for the business to be more efficient and productive.

  • Support our Abbott Product Life-cycle Management (TeamCenter) and Micro Focus Solutions Business Manager (SBM) Design Automation Tools.

  • Translate business requirements into PLM Solutions based on PLM industry best practices.

  • Perform development activities on PLM projects using Teamcenter ITK, Java, C++, XML, XSLT.

  • Support project management activities to control scope, cost, schedule, and quality.

  • Responsibilities include granting access to APLM and SBM systems, releasing DHF Documents that are in Document Control,

  • Supporting daily maintenance of APLM/SBM Service Groups and APLM/SBM Help databases, and expediting help desk tickets,

  • Removal of terminated users from the system, making record corrections within the system, running maintenance reports, supporting audit requests.

  • Identifying opportunities to streamline the support tickets and automation

  • Writing ‘How To’ for team members and users. Conduct demonstration of new application features to Business organizations and develop training material for end user.

  • Communicate project processes, progress by interacting with the business to support expectations and adoption.

  • Conduct user Lunch n Learn sessions.

  • Assist in developing tool specific training and keeping shared repository on SharePoint or Tips and Tricks folder up-to-date.

  • Requesting and searching for data in Corporate Records/RIMS and supporting the annual Design Automation Tools Rectification.

  • Give Constructive Feedback: Give appropriate, helpful information specific to the issue, uses examples, ties feedback to specific business issues.

  • Actively Participates in Team Meetings: Actively participates in review of meeting topics and contributes to meeting team goals by offering pro and con suggestions, works toward consensus.

  • Shares Resources, Knowledge and Accountability: Shares resources and knowledge, assures the team takes accountability, draws on strengths of each team member.

  • Initiates Decisions: Makes timely and effective decisions, considers alternatives, uses sound judgment, achieves closure on work.

  • Identify Future Development Needs: Translates changes in business goals and objectives into the skills, knowledge and experience needed for future work

  • Aligns Work with Departmental Priorities: Understands operational strategy and carries out responsibilities in line with department priorities, understands scope of processes.

  • Stays Current: Demonstrates awareness of changes in science, industry, competitors, and company.

  • Aligns Strategy to Customer Needs: Modifies operational practices and technical recommendations to accommodate internal and external customer needs.

EDUCATION AND EXPERIENCE YOU’LL BRING

REQUIRED

  • Bachelors degree; or an equivalent experience with demonstrated competence

  • 5+ years of experience with or exposure to a medical environment to develop the competence to meet the skills and responsibilities of the position preferred

PREFERRED

  • Bachelors degree in an engineering, computer science or closely related discipline.  

  • 7 years with implementing PLM solutions using Teamcenter preferred.

  • Other qualifications/certifications: Experienced in JAVA, JSON, Teamcenter ITK, SQL, HTML5, XML

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

  • TRAINING AND CAREER DEVELOPMENT, with onboarding programs for new employees and tuition assistance

  • FINANCIAL SECURITY through competitive compensation, incentives and retirement plans

  • HEALTH CARE AND WELL-BEING PROGRAMS including medical, dental, vision, wellness and occupational health programs

  • PAID TIME OFF

  • 401(K) retirement savings with a generous company match

  • THE STABILITY OF A COMPANY with a record of strong financial performance and history of being actively involved in local communities

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