About the role

We are looking for a passionate technology enthusiast who enjoys supporting employees face to face where they can really make an impact. This role will be based in our Brisbane office and work alongside a passionate and tech loving team who have an exceptional 'can do attitude'!

Some key responsibilities of the role will include:

• Face to Face first & second level support troubleshooting while providing a professional service
• Supporting customers from all levels of the business, from frontline customer facing staff to mid-level general manager, with opportunities to progress into the Group Executive Support Team
• Mobility support for devices including app installation and connectivity issues on Phone, Tablet and Laptops
• Desktop & Application Support
• Peripheral & Hardware support including Printers, Keyboards, mice, webcams, etc.
• MS Teams Video Conferencing support
• Cisco Video Conference support
• AV setup and room technology
• Core Application support for desktops i.e.:

• Office 365 apps including Word, Excel, Outlook
• Desktop software including Edge, Chrome, Active Directory
• Service Now incident management
• Assist the IT Service Desk and SmartBar colleagues by providing incident support to restore service to users
• Contribute to the on-going management of our SmartBar and Service Desk Knowledge bases

Skills, Qualifications & Experience

• Experience working in a first or second level IT support role for a minimum of 2 years (mandatory)
• Demonstrated Customer Service skills with a strong focus on the customer (mandatory)
• Experience supporting mid to executive level customers (desirable)
• Qualification in Information Technology (desirable)
• Demonstrate in depth knowledge of Desktop, Mobility and Peripheral technologies
• High level of oral and written communication skills
• A good understanding of infrastructure platforms and technologies.
• Strong technical background with high level of troubleshooting skills.
• Valid Driver's Licence
• Flexibility to travel depending on business demand, interstate travel may be required at times