We are looking for someone that is strategic, innovative and has a proven track record in building teams through effective and strong leadership – someone that understands what it means to empower their people to be independent, to learn and to grow the business. 

Responsibilities

Duties include: 

Talent Management:  

• Conduct routine meetings with direct reports 
• Lead performance review and career development discussions  

• Provide feedback on employee strengths and areas of focus and improvement 
• Individual coaching to ensure engineers are effectiveness and aware of customer requirements  

  

Business Leadership:   

• Lead and manage deliverables and the operational hygiene of the team 

• Understand, innovate and lead proactive improvements  
• Develop your own management skills through active participation in delivery and management events, training and mentoring opportunities 
• Own and be responsible for all operational aspects of delivery and the business  

Team Development: 

• Ensure your direct reports develop their professional skills 

• Advocate for the team’s active participation in delivery events, training, mentoring and communities 
• Responsible for monitoring and taking necessary actions regarding Work Group Health, adoption of corporate performance commitments and other team commitments 
• Articulate the Microsoft Services mission, goals and strategies  

Vendor Management:  

• Leading operational engagement with Microsoft partners to achieve KPI  

Communications Management:  

• Manage quality assurance across incident management processes and identify 

opportunities for team and individual coaching and training in real time   

• Conduct case reviews to ensure standards are being met - document, timely follow-up with customers and detecting customer dissatisfaction 

Qualifications

Desirable Qualifications: 

People management experience, preferably in a technical, vendor or product environment 

Ability to build and maintain relationships across organizations 

Understanding of support processes and customer service 

Working knowledge of Azure or similar cloud service platforms  

Experience leading projects and an ability to motivate others 

Proven organizational and planning skills 

Exceptional oral and written communication skills 

Bachelor in related field (Master’s Degree preferred) 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.