Job summary
Are you interested in working with the latest cloud computing technologies and becoming a core part of the largest cloud infrastructure on the planet?
Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We are building some of the largest and most complex distributed systems in the world, and we need world class people to help us implement and operate them.

We provide organizations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more.

A successful Support Engineer on our team will be customer focused and motivated by both individual and team successes. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while handling a high volume of requests and ambiguity. They will have a keen eye for recognizing inefficiency and show strong initiative to simplify processes for their customers.

Key job responsibilities
What will I do?

· Run and maintain a 24x7 Internet-oriented production environment, across multiple data centers, involving hundreds of machines
· Participate in all phases of the development of a large distributed system; providing hardware, manageability, operability and performance perspectives on all aspects of the system
· Invent bold and radical new approaches to automate maintenance tasks, reporting systems, system health, performance monitoring tools, and software management tools
· Delve into a customer issue, or investigate why a metric is trending the wrong way, turning customers into raving fans.
· Configure new machines and perform various system maintenance tasks
· Design and execute production acceptance tests and new hardware evaluations including producing, maintaining, and evolving capacity plans for various components, refining hardware requirements and selected designs, balancing raw up-front dollar cost with operability and TCO.

What's in it for me?

· An opportunity to consult with, and gain knowledge from the top engineers at Amazon about our innovative products and other public AWS offerings like S3, EC2, and CloudFront
· You will become an expert in the latest cloud computing technologies and get to play with the latest services and features before they are launched.

BASIC QUALIFICATIONS

• Experience in Linux system administration - 3+ years
• Experience in automating manual tasks (BASH, cron jobs, etc) - 2+ years
• Understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP) - 2+ years
• Working independently to resolve challenging technical problems & passionate about finding innovative solutions
• Engineering experience in a large-scale, high-availability environment
• Ability to participate in an on-call rota

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Systems Engineering, Computer Science or related field, or relevant work experience
• Experience of Linux systems administration - 5+ years
• Experience of systems automation using BASH, Python, PHP, Perl, etc - 5+ years
• Advanced knowledge of TCP/IP networks and architecture - 5+ years
• Advanced knowledge of configuration management systems such as: Puppet, Chef, Ansible, or related systems.
• Excellent problem solving skills with a strong attention to detail
• Ability to dive deep into complex technical problems
• Experience managing large server fleets
• Experience in a customer support environment
• Meets/exceeds Amazon’s leadership principles requirements for this role


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.