Job summary
Are you interested in working with the latest cloud computing technologies and becoming a core part of the largest cloud infrastructure on the planet?

A successful Support Engineer on our team will be customer focused and motivated by both individual and team successes. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while handling a high volume of requests and ambiguity. They will have a keen eye for recognizing inefficiency and show strong initiative to simplify processes for their customers. They will be committed, flexible, and have demonstrated the ability to maintain high levels of productivity with minimal supervision.

BASIC QUALIFICATIONS

• Experience in Linux system administration - 5+ years
• Experience in automating manual tasks - 3+ years
• Understanding of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP) - 3+ years
• Working independently to resolve challenging technical problems & passionate about finding innovative solutions
• Engineering experience in a large-scale, high-availability environment
• Ability to participate in an on-call rota

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Systems Engineering, Computer Science or related field, or relevant work experience
• Experience of Linux systems administration - 10+ years
• Experience of systems automation using BASH, Python, PHP, Perl, etc - 10+ years
• Advanced knowledge of TCP/IP networks and architecture - 10+ years
• Advanced knowledge of configuration management systems such as: Puppet, Chef, Ansible, or related systems.
• Excellent problem solving skills with a strong attention to detail
• Ability to dive deep into complex technical problems
• Experience managing large server fleets
• Experience in a customer support environment
• Meets/exceeds Amazon’s leadership principles requirements for this role


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.