At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.  
 
Imagine yourself as a Microsoft intern. Join Microsoft today and help us innovate and shape the business of tomorrow. 
 
We’re a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you? Learn more about our cultural attributes.   

Role Description 
Applications to these opportunities are considered for all available Services intern roles, including but not limited to, the role described below: 

Responsibilities

Support Engineer - Overview
 

Start date: February 1st, 2022

Duration: 4 months (part-time or full-time schedule) 

Support Engineers earn customer loyalty by collaboratively solving highly complex and critical customer problems, providing proactive advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. They deliver unique value by providing technical excellence to customers, coupled with excellence in customer service. Support Engineers partner with customers and internal stakeholders as trusted advisors, and leverage their expertise to enable customer success and to make Microsoft better.. 
 
Responsibilities: 

• Applies subject matter expertise to case-wellness processes to ensure that customers remain well informed throughout the support engagement.
• Obtains specific certifications or equivalent to prove technical knowledge and develop their area of concentration.
• Understands and uses proper escalation channels for product improvement.
• Resolves or escalates multiple and varied customer issues. 

Qualifications

Basic Qualifications  

• Currently pursuing or have completed bachelor’s degree in Computer Science, Information Technology, Engineering, or
• related field with at least one quarter/semester remaining to complete after internship.
  Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships. 
• Professional certifications (SharePoint, Windows, MCITP, etc.) would be nice to have.
• Experience with VB, C/C++/C# and/or XM would be nice to have.
• Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
• Excellent verbal and written communication, analytical and presentation skills. 

Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.   
  
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.   
 
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.