We are seeking a pro-active, self-directed and motivated individual who thrives in a fast paced, dynamic environment with a focus on excellence in customer service to meet a variety of students’ requests throughout their study journey at the College.

You will facilitate engagement and enhance the experience of the student journey. You will assist with general student FAQ’s, subject, progression and all queries that help a student progress in their studies throughout the student lifecycle. Additionally, this role provides on-campus administrative, student common room facilities and activities support as required, to facilitate engagement and enhance the student experience.

Primary responsibilities include:

• Being the first point of contact for all student queries via face to face, telephone and email enquiries
• Supporting students' queries around re-enrolment, course progression and everyday enquiries that support students study outcomes
• Working with the National Student Success team to manage workflow to ensure excellence of service to all students' enquiries
• Assisting the Campus team with student engagement activities, open days and events to maximise student's engagement
• Supporting the roll out of exams ensuring integrity within the process
• Providing exceptional customer service to students through friendly, informative and timely responses to student enquiries, supporting a solution-focused approach
• Proactively following up with students and relevant stakeholders so enquiries are addressed appropriately and escalating complex/high risk/ongoing issues in a timely manner.

This role is being offered as permanent, full time and is based at our Melbourne campus.

About you

You are motivated by providing exceptional service to support and enhance student service. Using your communication skills and customer service focus, you aim to provide a positive customer experience. You thrive working autonomously and have the ability to collaborate with your teammates virtually, located across multiple campuses.

This is an integral role, especially in this current COVID climate where things are changing on the daily, our students need you to help and support them through these evolving changes. You are driven by being challenged and keeping on top of policies and procedures and finding solutions to assist our students through their studying journey with us.

The following skills, experience and qualifications will support your success in this role:

• A commitment to providing excellence in customer service to students
• Strong customer facing experience - ideally in a fast paced, dynamic and challenging environment
• Great organisation, time management and multi-tasking skills
• Flexibility, patience and a positive and proactive attitude to be solution focused on piecing many parts of the puzzle together to help achieve successful outcomes for students
• Intermediate to advanced skills across Microsoft Office suite
• Experience in using CRM systems
• Experience in Higher Education (a nice to have)
• Degree level qualification is desirable but not required, to give you that firsthand experience that you can draw on when supporting our students

Please note that under the current State Government Health Directions, we must ensure that all staff on Campus have received their prescribed number of doses of a COVID-19 vaccine (subject to any medical contraindications).

About us

Providing the highest standard of education, the most informed curriculum and a nation-wide campus footprint, Endeavour College of Natural Health is Australia's largest provider of Higher Education to the complementary medicine sector.

Our purpose is to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose and are committed to the future and success of natural health. We are the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. We are proud to produce the experts that keep the world well.

We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Our employees can access our Professional Development Fund for external courses, study any of our Endeavour Courses free of charge, and access our extensive in-house learning catalogue.

Additionally, to say thank you for the energy, effort, and results our people deliver, Endeavour offers all staff members FREE UNLIMITED clinic consults in all of our disciplines and 15% off all clinic dispensary and retail products!