Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

This is a 12 month Fixed-Term Contract

The purpose of this role is to manage and deliver credit decision engines and associated strategy deployments and their governance pan BT, for new acquisition and existing customer management.

Satisfying full legal and regulatory requirements, BTs Enterprise Risk Framework, the Consumer CFU strategy whilst providing personalised, agile, robust, sustainable and effective processes and strategy.

This role will be a key member of a team with direct impact on both P&L and customer experience, and manages systems supporting 3.2m credit checks per year and managing customer base of more than 19m accounts, managing over £6.2bn of monthly credit limit exposure maintaining £500m monthly billed revenue whilst protecting the customer and BT from bad debt.

You'll have the following responsibilities

Use your extensive professional and technical expertise and experience in the field of acquisition credit risk and high-volume consumer behavioural credit scoring for our large existing consumer base

Maintain and execute the current and evolving BT Group Consumer credit strategy across our full customer base

Implement, manage and configure the decision management platforms used to assess and set controls based on the ongoing credit risk of the consumer base pan BT

Use wide-ranging knowledge of the Telecoms industry and specific knowledge of BT to influence teams across the business

Third party relationship management with credit bureaux and with vendors of decision analytic platforms for new and existing customer management

Represent Credit Risk on Transformational programmes deputising for the Manager as required

You'll have the following skills & experience

Expertise in credit management of new acquisition and existing account management in a high volume consumer and SME environment

Proven track record of delivering decision management platforms, processes and configuring strategies

Expert knowledge of credit risk decision engines for credit checking new applications

Expert knowledge in design and build of decision flows, strategy configuration, testing and deployment

Knowledge of Consumer Credit regulations and guidelines including Ofcom, FCA and JMLSG

Great communications, negotiation and influencing skills

Knowledge of the Telco industry, processes, systems, products and customer life cycle across all channels and regions

Benefits

10% on target bonus

25 days annual leave

Generous Pension Scheme

BT Share Plan

Discounted BT products including TV, Mobile and Broadband

Flexible working arrangements

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!