Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…

Responsible for specifying, developing, testing, documenting and implementing solutions to business requirements that affect store systems.
Responsible for testing upgrades to store systems.
Responsible for setting up of complex promotions for the business and acting as a point of contact for promotion support
Provides 3rd line technical support during working hours as appropriate.
Provides 2nd line technical support out of hours as required.

Responsibilities

Maintain up to date test scripts for all store systems.
Maintain up to date support documentation for all store systems.
Participate in projects to improve store systems and interfaces as appropriate.
Test new store systems hardware, software releases and OS upgrades.
Regression test to ensure that the operation of the store is not adversely affected by IT changes.
Implement changes to store systems in conjunction with store support teams and in line with agreed change control procedures.
Support and monitor pilots and rollout as appropriate.
Complete support handover for changes to store systems.
Upkeep quick reference sheets for swift solution resolution

Key Stakeholders

External
Relevant 3rd parties e.g. Brands, NRC, Vista, Worldpay etc.

Internal
Head Office teams
Store managers and store teams
AS Watson Group IT


Person Specification

Methodical and structured approach to development/testing Essential
Shape solutions based on previous experience Essential
Knowledge of Microsoft operating systems Essential
Manage and prioritise own time Essential
Work well in a team Essential
Deliver to tight deadlines Essential
Natural curiosity for technology and its’ use in stores Essential
Superdrug store operations and business processes Desirable
Retalix StoreLine EPoS system Desirable
Worldpay Desirable
Remoteware Desirable
Windows 7 and 10 Server operating system Desirable
SQL Server 2000 database Desirable
Sun tVNC systems management tool Desirable
Software Maintenance Desirable
Experience in Scripting and Batch files Desirable

Experience  

Working in a technology project based environment or working as an EPoS support analyst Desirable
Dealing directly with users in a retail environment Desirable
Experience of working closely with third party suppliers Desirable
Experience of testing critical systems (ideally EPoS systems) Desirable
Experience Credit Card Payment Gateways Desirable
Software Maintenance Desirable