Position Summary:

As a Customer Financial Services Specialist Senior you will be a member of the European Ship-To-Collect Business Partner Team, advising and supporting the European organisation and our largest customers in all matters involving invoicing, cash application, invoice disputes and collections in order to project manage customer specific invoicing solutions, manage bad debt risk and grow revenue. You will support stakeholders and customers in regards of more complex setups and requirements. 

We are looking for CFS Specialists seniors with detailed experience in finance and/or sales and/or customer experience and strong project management skills. The successful candidate will have the ability to understand the company's strategy and business model, translating that strategy into customer solutions and the ability to work across functions and organisation hierarchies to achieve business targets. In addition, this position will lead a number of key initiatives across Europe, to optimize Customer Experience and Bad Debt while playing a leading role in our transformation strategy and the integration of FedEx and TNT.

As a senior you will be expected to lead cross functional teams and projects. To be successful in this role you will be:

• Self motivated
  
• Ability to work to tight deadlines
  
• Strong attention to detail skills
  
• Highly organised
  
• Strong presentation skills
  
• Ability to influence key stakeholders of all levels
  
• Fluent in written and verbal English
  

As a member of a European team, the candidate must be comfortable with remote team-members and management and be able to independently manage their workload. The ability to travel and participate to European wide customer visits as well as European wide in-house meeting participation completes the profile of the successful candidate.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.