Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

We have an exceptional fixed term opportunity to be part of the BT Group Customer Billing – Credit Risk Team, supporting and protecting the growth of the Consumer and SME segment for all EE and BT portfolios including Mobile, Fixed line, Broadband and TV.

You will be working within the BT Group Credit Risk Acquisition & In Life team, and closely with the wider Credit Risk department. You will be supporting the Senior Manager, Consumer Acquisitions & In Life and the wider team in delivering an ongoing programme of initiatives aimed at improving the new customer acquisition, account maintenance strategies and customer order journey across BT and EE products. 

You will design, refine and enhance the strategy to improve market share and manage the Fraud, Early & Involuntary Churn exposure across the product line to optimise risk reward balance.

Being an independent thinker, you will also enjoy interrogating data and building insights from the patterns being observed. You will also be a highly skilled scorecard builder with experience designing and developing models that cover an array of purposes will enjoy the challenge of working in this FCA-regulated environment.

You'll have the following responsibilities

Support the implementation of Acquisition Credit Risk & Fraud strategy and policies by working with other areas across the BT Group and external suppliers

Design and build the Acquisition and In Life Risk Strategy for the relevant FCA-regulated commercial products through statistical modelling and analysis, optimising performance to reduce fraud, early churn and bad debt. 

Enhance and maintain Acquisition and In Life strategies through continuous re-training and refinement of in-house statistical models 

Define and produce analytics and KPIs to monitor the efficacy of the Acquisition & In Life strategy models

Act as a subject matter expert in the field of Acquisition & In Life Credit Risk and Statistical Modelling and scorecard building for FCA-regulated products

Build FCA-compliant Acquisition & In Life scorecards & strategies

Create virtual teams across the wider business as and when required to resolve priority cross-functional issues

Establish and maintain key relationships across BT Group including Senior Management Team and external suppliers to support the Credit Risk function

Provide detailed analysis and insight of Acquisition & In Life risk performance to identify trends and opportunities to drive improvements in core KPIs

Quantify the impact of initiatives and monitor progress against agreed plan to deliver company level targets 

Produce consistent insight and deliver cohesive and coherent message on Credit Risk issues on FCA-regulated products to present to Senior Stakeholders 

Support the roll out of policies and processes within the Operation

To maintain personal and professional development in the Credit risk area

You'll have the following skills & experience

Proven track record of building a wide range of statistical models & scorecards to manage credit risk assessments at application and behavioural levels 

Experienced, flexible and driven Specialist with a proven background in delivering and optimising risk strategies through statistical analysis

Excellent analytical and problem-solving skills with attention to detail and an ability to robustly interrogate large volumes of data

Experience of working in a high-volume Consumer/Commercial Credit Risk environment, either in an Acquisition and/or In Life capacity

Experience of high-volume consumer Credit Risk Acquisition systems and/or In Life decision engines

Strong communications skills with evidence of influencing stakeholders and proposing robust strategy recommendations

Understanding of FCA requirements, processes, tenets and CONC5

Familiarity with external Income data sources, such as ONS

Highly proficient in SAS, Statistical Modelling software, MS Office applications

Degree level or equivalent experience in a financial, statistical or mathematical specialism

Benefits

25 days annual leave (plus bank holidays)

10% on target bonus

Pension scheme

Shares Plan

Flexible benefits: cycle to work, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!