The Opportunity

You will partner across multiple stakeholders, Woolies X eCommerce team, Property, and the eCom Logistics team to drive and deliver the National and State eCom strategy. Your main responsibility will be the delivery of the eCom strategy and will work closely with the Woolies X fulfilment & Last Mile teams to delivery plans that are fit for our Customer Fulfilment Centres and teams therefore contributing to business growth and building strong, trusted relationships in the State to ensure the National eCom strategy is always considered in business decisions. 

This role is a fixed term contract until August 2022 with the opportunity to go permanent for the right candidate. Further responsibilities include:

• Providing subject matter expertise on all Customer Fulfilment Centre related matters 
• Coaching and strengthening capability through their Store Management teams to ensure that eCom processes initiatives, programs are understood and successfully implemented across our fleet to deliver exceptional service to all online customers.
• Developing strategies to drive team engagement within the CFC’s and across our teams, ensure teams are engaged and committed to the business and feel pride and job ownership whilst maintaining a good work/life balance.
• Fostering a workplace that celebrates and embraces diversity in all its forms
• Accountable for the delivery of the  eCom Metrics, specifically delivering a consistent customer experience through VOC, NPS and perfect order Ownership for operational metrics, Online OOS, productivity and overall P&L profitability

Who we’re looking for

To be successful for this role, you must have:

• Prior experience leading large Store Operations at Group Manager or Operations Manager level, preferably in a highly matrixed  and complex retail or FMCG organisation
• Strong understanding of store operations
• Change management experience with a customer first, team first way of working
• Ability to work in line with CFC Operations, including nights and weekends where required
• Strong leadership, stakeholder engagement and communication skills, supported by experience in leading teams
• Financial acumen and ability to analyse information, identify trends and prioritise issues, then make effective decisions