• Full time Permanent opportunity based in Burwood
• Be part of a high performing team!
• Competetive pay, benefits and development opportunities

About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the Team

Within the Corporate Services branch of TfNSW is the Transport Shared Services (TSS) responsible to provide business support to more than 26000 customers. Additionally, TSS services over 300,000 external customers ranging from Local Government representatives to citizens. Over the last year, TSS has implemented a strategy to lead the direction of the organisation towards workforce digitisation, emphasising customer experience and growing the business’s value proposition and services.

The opportunity

The role is responsible to deliver a high standard of payroll processing, ensuring accurate and timely processing of end-to-end payroll transactions in accordance with legislation, awards, policies and procedures. The role also responds to escalated enquiries, administers associated records and runs regular reports. 

About you

To be successful in this role, you will have but are not limited to;

• Demonstrated knowledge and/or experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.
• Demonstrated ability to adapt, to learn and implement new processes and procedures as new technology, service requirements and work methods emerge.
• Ability to take ownership of customer experience and to build rapport, understand customer requirements, resolve issues and deliver high-quality service. 
• Experience using multiple computer-based systems and ability to learn new systems with ease.
• Sound numerical, analytical and problem-solving skills, and the ability to maintain a high degree of accuracy.
• Ability to ensure consistency in applying awards, agreements, legislation and other related conditions of employment while processing transactions and resolving escalated enquiries.

Salary and Benefits

The salary for this position is TfNSW Grade 5A ($85,103) – 5E ($93,616) per annum plus superannuation and leave loading.