Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Leading a team of highly skilled specialists, will play the leading role setting the standards & frameworks required in the SRE function ensuring cross collaboration across multiple technology teams.  Will work closely with the Service Assurance team to ensure these disciplines are installed and being adhered to.

Setting the foundations for a future operational model that has SRE principles & innovation at the very heart.

Responsible for the line and performance management of the team and their development goals

You'll have the following responsibilities

• Working with key stakeholders up to Director & MD Level defining and setting SRE principles  

• Regular reporting to senior stakeholders up to Director & MD level

• Automation - Defining reusable and reliable approaches for use within BT IT, covering a variety of automation scenarios

• Removing Toil and removing manual repetitive tasks

• Infrastructure - Define and contribute to infrastructure patterns to ensure that SRE Principals become adopted

• Infrastructure - Consult with projects on issues around infrastructure and SRE Principals

• Communications - Provide consistent and complete communications and PR stance on our services, applications and infrastructure 

• Collaboration - Working into EA , SA Level to ensure best practice is instilled in terms of operational requirements at the outset – not as an after thought

• Helping to Define & Drive Transformation Opportunities

• Identifying Automation, Tooling & Monitoring opportunities across the Delivery Unit.

• Leading and Coaching a team (direct or matrix) of brilliant people, developing and sharing knowledge.

• Develop and maintain close working relationships with multiple teams across Technology

• Focussing on service Reliability and stability contributing to increased customer satisfaction

• Works with more senior roles and managers to plan long-term project/strategic work, interacting with other senior professionals, team leads and platform managers.

Establish and maintain open, effective communication and clear channels for feedback to enable an inclusive working environment where your team feel welcome to participate and offer different perspectives. 

All Connected Leader Behaviours apply with a focus on:  

Customer Champion - Ensures team understanding of customer needs and expectations, uses operational and technical expertise to deliver brilliant experiences. 

Inspiring Communicator - Creates compelling messages that inspire and influence others to engage and support. 

Collaborative Partners - Builds internal and external relationships, collaborating both operationally and technically to deliver business results.

Change Agent - Drives change programmes and acts as a positive role-model during times of ambiguity, ensuring effective outcomes.

Bold Decision Maker – Drive Problem solves to achieve business unit plans, providing expertise and insight to support bold decisions.

You'll have the following skills & experience

A Connected Leader who role models through their own behaviour and actions, embedding change by inspiring, coaching, holding them-self and others to account and setting the right cultural tone for BT Technology. 

An individual who thinks strategically and able to blend technical, operational and commercial strategic considerations in their decision making. 

Team leadership and management skills.

Proven stakeholder management skills in a challenging and political environment. 

Excellent communication skills, comfortable with presenting at Director level.

• Strong Communication Skills: Ability to articulate thoughts clearly, listen to varying viewpoints and influence stakeholders

• Commercial acumen: experience of thinking and acting commercially. Strong business acumen and commercial awareness to assess commercial, technical and financial risk, and develop solutions to address

• Coaching - Experience of forming and managing new teams during periods of transformation. Ability to develop an open and transparent culture, supporting a team to achieve their development goals. 

• Extensive knowledge of BT Standards and Processes

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

15% on target bonus

Company car cash allowance

Life Assurance

Pension scheme

Private Medical cover

Share save scheme

50% off BT and EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!