About this role

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack. Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat. 

You'll have the following responsibilities

• To maintain the security posture of the platform via defect remediation

• Provide support for applications within the platform

• Be an SME for one or more applications on the platform

• Understand fault finding methodologies

• Manage incidents correctly and with SLA

•  Creates and implements technical solutions for a domain or cross domains / portfolios of work within a specific technology area autonomously, understanding how solutions impact systems internally and/or externally and assessing impact of change.

•  Provides sound technical expertise to consult on significant component(s) of a technical solution within a specific domain or cross domain.

•  Identifies opportunities to improve standards of practice within a project, continuously enhancing ways of working.

•  Delivers resolutions to problems that tend to be complex, cross-domain or of high impact to customers.

•  Change agent - You support change initiatives locally, adapting quickly and delivering change effectively.

•  Bold decision maker - You break down problems and make decisions using analysis, intuition and expertise.

•  Bold decision maker - You break down problems and make decisions using analysis, intuition and expertise.

•  Change agent - You support change initiatives locally, adapting quickly and delivering change effectively.

•  Collaborative partner - You develop great working relationships with stakeholders, sharing knowledge and collaborating.

•  Collaborative partner - You develop great working relationships with stakeholders, sharing knowledge and collaborating.

You'll have the following skills & experience

•  Systems thinking - You provide technical expertise to evaluate the impacts and links between structure, people, process and technology. You think through the whole systems context, new perspectives and insight before taking on projects.

•  Technology design - You partner with the business to understand and analyse user requirements and inform the architecture design for software, systems and networks.

•  Systems thinking - You provide technical expertise to evaluate the impacts and links between structure, people, process and technology. You think through the whole systems context, new perspectives and insight before taking on projects.

•  Systems thinking - You provide technical expertise to evaluate the impacts and links between structure, people, process and technology. You think through the whole systems context, new perspectives and insight before taking on projects.

•  Managed headcount and departmental costs when cost was under pressure 

•  Taught your team how to do their roles more effectively 

•  Undertook a teambuilding exercise and measured your team's motivation & feedback 

•  Managed a low performing team to a successful outcome 

•  Made decisions in ambiguous situations using incomplete information or differing opinions (eg divided team loyalties or unclear deliverables). 

•  Aligned project plans and objectives with BT strategy and values 

•  Actively participated in strategy setting sessions 

•  Been a spokesperson for others on issues of integrity 

•  To suit the needs of a customer, colleague or client; moved outside of expected process or practice 

Benefits

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Life Assurance

• Pension scheme

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• 50% off BT and EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!