Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

In this role you’ll be leading the engineering team building the chat and conversational capability used across our brands. This is a key position that working with our tech partners, stakeholders and the customer service teams will help shape and deliver a best in class digital customer experience across our support and sales channels.

You'll have the following responsibilities

Active member of the Engineering Leadership team

Act as the key technical point of contact for internal customers and the product Owner community digital capability

Responsible for platform technical roadmap creation and prioritisation aligned to agreed business outcomes

Coaches and manages a cross functional teams of developers, testers, analysts and DevOps Engineers building digital capability

Decides on test technology and techniques, which will be transformed from manual to automated practices

Decides priorities for defect management & Technical debt

Monitors and drives fixes for live defects / bugs

Accountable for code security and compliance

Works with Operations and Support teams as required

Understanding complex / conflicting business requirements and delivering to tight deadlines

You'll have the following skills & experience

Experience leading teams building digital product and APIs in a high volume environment – either as a development manager or technical lead

Excellent internal and external senior stakeholder management

Enthusiastic Agile practitioner

Technical expertise across Development, Testing, Test Automation and CI/CD pipelines

Knowledge about Cloud Solutions design and deployment

Understanding / curiosity of emerging technologies

Problem Solving and analytical skills

Able to identify, recruit and train the next generation of software engineers and testers

6+ years in multi-disciplined software application development, multi app / multi-platform

Experience in delivery of highly transactional platforms that are available 24/7

Experience in leading development teams, composed of insourced and outsourced resources

Worked with and refined DevOps CI/CD pipelines

Exposure to BDD & TDD approaches and tooling

Knowledge of Javascript, Java and web architecture

"Nice to have" skillset :

Knowledge of Flutter app development

Knowledge of React.js web development

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Life Assurance

Pension scheme 

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

50% off BT and EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids 

30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!