Job Responsibilities

• Must be willing to work in a 24×7 environment and long hours while on customer site. Must be willing to travel on-site and for extended periods if required.
• Document all issues in G+D’s issue tracking system 
• Setup and configuration of test environment in order to duplicate issues 
• Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required. 


• Assist in the preparation of reports for customer communication 


• Establish and maintain excellent working relationship with all customers at all times 
• Keep up-to-date with technical and G+D product knowledge 
• Lead Implementation activities at customer site
• Provide training on software as required
• Create documentation (Support/Training) as required

Job Requirements

• Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable. 
• Excellent verbal, written communication and interpersonal skill are a must. 
• Strong analytical, problem-solving skills, ability for multitasking and good organizational skills. 


• Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment. 


• Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information. 
• Flexibility to work long hours as necessary and able to handle high pressure in a professional manner