Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

Do you have experience supporting managed services customers and also skills in project delivery? Are you looking for a place to grow and to gain exposure to new technologies? Then you’re the kind of person we want working at Datacom in our Endpoint Engineering and SOE team. As a seasoned engineer supporting large and complex customers, you will bring with you the ability to provide exceptional service in endpoint management across our customer portfolio. Your macOS (desirable) and Windows traditional and modern management experience will be key to your success in the role. Your ability to deliver project work to an exceptional standard and transition these solutions into support will be an important component to your contribution in this high performing team.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all of our Datacom offices in Australia.

What you’ll do

As an Endpoint Engineering Engineer or SOE Engineer, you will:

Deliver support services to customers in accordance with SLAs

Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers

Operate in, and contribute to the winning culture of a high performing team

Provide governance to all implementations and changes affecting the end user environment

Assume the role of technical leader in deployment projects as required

Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation

Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).

Package desktop applications for remote deployment

Perform upgrades on applicable hardware and operating systems as required/requested

Assist with the identification and implementation of shift left initiatives

What you’ll bring

You will have:

Essential

A passion for achieving best practise in our customer environments

Intune

SCCM

Application packaging

Desirable

JAMF

Workspace One

Autopilot

To be eligible for the role you must be an Australian citizen and have the ability to obtain NV1 clearance (applicants with an existing NV1 clearance preferred).

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Requirements

Datacom is committed to the health and safety of its people and the wider community. Based on our site access requirements for this role, and/or potential customer site and customer’s vaccination requirements which are constantly developing, the successful applicant will need to be able produce evidence of being fully vaccinated against COVID-19, or a valid exemption. Datacom will consider whether any accommodations can be made for candidates who are partially vaccinated (with remaining vaccine doses booked), or who are unable to be vaccinated against COVID-19 and hold a valid exemption.