Role: Technical Manager, Partnerships and Capacity Building / Social Impact

Purpose of role: Shape and support delivery of effective and impactful Human Rights Due Diligence and the Primark Cares People Pillar across the Primark Supply Chain.

Location: London

Duration: Permanent

Responsibilities:

• Create Thematic Workplans covering 4 to 5 of the following social sustainability issues (Social Protection; Financial Inclusion; Skills Development; Gender Based Violence and Harassment; Unpaid Care Work; Workplace Representation/Freedom of Association; Grievance Mechanisms; Mental and Physical Health). Facilitate appropriate integration and alignment between all thematic workplans, working with other Thematic Leads as appropriate.
• Ensure Thematic Workplans:
• are aligned to the agreed values and objectives of the team.
• follow the required template and are regularly updated.
• have clear objectives embedded in corporate objectives, targets and expectations – including Primark Cares and any external mandatory reporting requirements.
• are aligned to key international frameworks and conventions (UNGPs, ILO etc).
• are cross-referenced with each other as required.
• support cross-cutting issues such as gender and any agreed approach to vulnerable workers.
• include coverage of the PSCP as required.
• adequately integrate and align with the audit/monitoring programme (including remediation) to ensure a consistent and comprehensive approach to each thematic area across the Primark ET team.
• Identify, secure and mange external support/partnerships necessary to support development of the Thematic Workplan(s).
• Work closely with the Primark Cares team and Head of Social Impact Measurement to support the selection, management and reporting of progress against KPIs related to each Thematic Workplan.
• Identify appropriate opportunities for external engagement to share learning/communicate our approach.
• Understand how key competitors and external stakeholders approach the thematic issues and use this knowledge to inform development of the workplan.
• Facilitate and support the Cross-Team Thematic Working Groups in accordance with the agreed protocol.

Workplan Delivery Support:

• Provide ongoing and regular remediation, programme, project and partnership support to country teams in relevant thematic areas. This may include support across any part of the programme/partnership management cycle.
• Identify and address key capacity gaps on thematic issues across the wider ET/ES team and business.
• Actively manage, mitigate and communicate risk across each Thematic Workplan.
• Identify opportunities for global partnerships, projects and programmes in order to progress delivery of the thematic workplans.
• Support efforts to build supplier engagement and ownership across the thematic workplans.
• Capacity Building / Learning and Development
• Input into the development of the Global Teams annual L&D workplan to support strengthened capacity to design and deliver effective and impactful programmes and partnerships across the global portfolio in the relevant thematic areas.
• Monitor and evaluate the effectiveness of these activities and use it to inform learning and further development.
• Design and deliver capacity building / skills development support directly as appropriate.
• Identify external partners/expertise to support delivery of specific L&D priorities and manage those relationships.
• Liaise with, and support, the Primark Cares team on any wider business L&D priorities and activities related to the relevant areas of the Primark Cares People Pillar.
• Communication and Reporting:
• Build close working relationships within the ET/ES team (in-country and HQ), Primark Cares team and wider business.
• Regular reporting and discussion of progress across the thematic workplans with Head, Partnerships and Capacity Building; actively contribute to discussions on strategy and ongoing team development.
• Feed into Primark Cares reporting requirements as required.
• Craft narratives of Primark’s approach across relevant thematic areas for internal and external comms and reporting; integrating a narrative with both qualitative and quantitative data for effective communication.
• Support country teams to prepare, and quality assure, comms materials for wider internal and external communication.
• Support awareness and understanding of the work of the Partnerships and Capacity Building team, and Primark Cares People Pillar across the business.

Knowledge & Experience

• Human rights due diligence in global supply chains, preferably garments.
• Project management in complex contexts.
• External partnership management.

Complexity & Creativity

• Global supply chains and a highly adaptive global business
• Conflicting feedback from various stakeholders.
• Working across different cultures.

Judgements & Decisions

• Comfortable with trade-offs.
• Acts with integrity and honesty; aligned with ABF’s ABC policy.
• Can assess, manage and communicate risk.

Operational Responsibility

• Results-driven self-starter with can-do attitude.
• Supports legal, financial and data compliance.
• Ensures maximum effectiveness and value for money.

Contacts & Communication

• Written and verbal fluency in English.
• Can work cross-culturally, building trust and confidence.
• Adapts communication style as appropriate to suit situation (commercial, external, peers, up/down etc).
• Other
• Ambassador for the Brand.
• Strong leadership/role model of ethical values and integrity.
• Frequent travel.